[ArtguySD]

Corporate Fisker's disdain for it's loyal customers and going black and staying black.

That the car is such a great car on so many levels and the PR Dept. at FA were clueless as to how to leverage positive PR with their loyal customers.

Knowing that many of you as owners would like to "write a letter" to corporate and FA Corp. Could care less! (Obviuosly, look how they have treated their customers this far...)

We have over 20,000 customers for our business. As the CEO for 15 years and now as the CFO of a customer relations intense business, FA is a case study of how to screw up a great idea.

The ridiculous manner that FA burned through cash, the ego centric leadership style of Key People within the organization and the alienation of the dealers and the customers is beyond tragic, it is unethical. The self serving culture of FA corp. suits.... "What the ****, the Karma buyer ain't hurtin'. If they can afford a $100K plus car, so what if they take it in the shorts. (This is why so many blogs and haters have such a vehement outlook towards the car and "The idiots that would buy them". "****, the Karma is a total waste of nearly $200 million of taxpayers dollars for a car nobody wants!" Forget the fact that the Fed poured billions of taxpayer dollars into GM, Chrysler, and Ford... (I certainly am not advocating that the Fed pour more $$$ into Fisker. The management team does not deserve it).

Many dealers have chosen to abandon their customers as well. Understandably, for the dealers it has been a tough go. My issue is that many dealers chose to abandon their customers prior to many issues coming to light. (Henrik leaving, A123 decision, Sandy, congressional oversight hearings, etc.)

FA management has a fiduciary as well as a moral obligation to support the owners and hardworking techs that love this car and wish to keep it on the road.

Support often times is in the way of honest communication. FA management evidently does not ascribe to this. Why would they bother to answer a letter from the owners? I am not suggesting not to write a letter. I simply think that FA Mngmnt could care less based upon our historical experience(s).

My wife of 25 years asked me some pointed questions about Fisker this evening... She has always trusted me to make good decisions for us and our businesses... In light of no warranty, she suggested I dump the car and cut our loses... I shared I would rather keep her and purchase a "hanger queen" down road to keep her going. I also explained that most likely some entity will come along and buy FA for pennies on the dollar. Fisker has loyal customers who LOVE their Karmas...

What really irks me? Seeing great potential squandered. In this case, FA and the beautiful Fisker Karma...

 

[brian]

I'm usually not one to defend Fisker's business practices as I've had lots of issues on how they've handled things, but I've got to say that I've never felt like they didn't care about their customers. Quite the opposite for me - they've always bent over backwards to try and make me happy.

-Brian

 

[ffcars]

Very well said.

The leaders haven't had to deal with customs face to face in years; if ever. They didn't hire people who ran small businesses. They hired top guns in the industry because they thought they were going to sell 20,000+ cars per year. The people running the company have no clue how to talk to us or spin the media. That's 100% clear.

Since things went south, they should have dumped the entire upper management and hired guys/gals that are used to dealing with dealers/customers one-on-one to be in touch with what's really happening. They needed "hands on" managers, but it appears they have "delegater's".

It's not too late to turn things around. I believe that the board could fix the company. Will it happen? I doubt it. I now give Fisker a 9% chance at this point. Losing a point a week until their is no chance.

What would it take?

Maybe instead of us crying about what they aren't doing, we could hand them a "plan" to execute to fix this mess. Maybe someone could start a new post with a game plan that could be presented to the board. We all have a lot of business success and experience, so it couldn't hurt.

Bill

 

[boholm]

Agree we could help these lost managers greatly - but they must be beyond listening by now. But 5 minutes ago i saw the rescue is already on it's way:

http://www.financialexpress.com/news/justin-bieber-to-invest-in-fisker-car-company/1110592

What better reason can there be but: "Justin's worried he won't be able to fix his current Fisker if they shut, and he really wanted to get his hands on their next model, which was due to be a Batmobile-style car"

 

[ArtguySD]

I'm usually not one to defend Fisker's business practices as I've had lots of issues on how they've handled things, but I've got to say that I've never felt like they didn't care about their customers. Quite the opposite for me - they've always bent over backwards to try and make me happy.

-Brian

I see you have been a member of this forum since 2010. Maybe when FA had VC money and DOE money they could / would treat their customers well...

Those of us that purchased the latter part of 2012 experienced much different support / customer service.

KDealers denying us basic maintenance even if we are willing to pay for it! For crying out loud! I can take my ford truck into ANY service center for GM, Chrysler. etc. to get service.

Reassurances from FA that concierge service would be available to get our cars to service centers still associated with FA. Misinformation. No information. Abandonment by both dealers AND FA. Glad for you your experience was different Brian. Some owners are starting to experience the dreaded BRICK issue as dealerships they purchased the car from have turned their backs on them and FA has gone BLACK.