it would also be nice to have a Fisker customer relations phone line operational (some one in authority who can answer questions and address concerns) and eventually from whom to directly order parts at their cost (without the current dealer markup). Then maybe restore our road side service as it was. Fiskers stranded on the side of the road longer than need be is just bad marketing. Public access is the first sign of a company's true operational status, and desire to move forward.
We are supposedly going to have access to parts from Wanxiang-owned Fisker at their cost. Do you really believe that dealerships will sell those parts to us without a sizable profit? All this discount from Fisker does is allow for greater dealer profit margin. We would have no way of knowing if we were truly paying that "at cost" price unless we bought the parts directly or could verify the price with Fisker. This is another useless Fisker promotion, not unlike their new BS limited warranty.
You mean the few that have stuck it through. How many is that?
Off the top of my head, I know Miami, Dallas/Ft Worth, Silicon Valley/Palo Alto, Marin and Atlanta are still doing service. I also believe Tampa Bay and Minneapolis/St. Paul are still up too, though don't quote me on that.
We owners have stuck it through and deserve our cut (in cost) as well. If anything, those dealership service departments that have remained, have profited well from the situation. Not that you're being impartial, but if Fisker dealer labor costs became unreasonable, for simple mechanical repairs or particularly for body/interior parts, there are plenty of non-Fisker-affiliated installers who will perform the labor for a lot less.
So by "stuck it though" you mean they continued to offer service, or do you mean something more than that? Assuming the customer pays for parts and labor out of pocket, what is the cost to the dealer to continue to offer service? Were there Karma specific technicians they needed to paid on a daily basis or some other repeating cost? Thanks for your insight.
Please do write it. I'd love to read it and teach it. I do put a lot of critique on marketing because it is so easy to contrast Tesla's exceptional use of social media, you tube, pr crisis management, Crm, and owner website or private place to raise issues and get a direct line on solutions without making early teaching pains a pr nightmare.
I know my dealership (Frank Kent of Ft.Worth, Texas), have given me a loaner car and never charged me for any service, even after Fisker went dark. They definitely have taken on the loss/ risk of loss, and deserve to benefit from Fisker 2. I know Frank Kent dealerships will be the first one I'll visit when I'm ready for my next car, as long as they have the make and model I desire.
My dealership (Fisker of Orange County/Irvine BMW) closed up almost immediately. The only thing I received was a letter wishing me good luck. The best thing that came from that mess was Lormax.
