Yes, i spoke with them today. So, what's happened next week? Are warranties also being honored?
Unfortunately, most of the central portion of the valance is missing. Still not sure how it happened. I assume it was another driver, because I never heard any unusual noise from the back of the car while driving or pulling out of a parking spot. I have been often backing into parking spaces to protect the front end from parking curbs, never imagining a clearance problem in the rear. It would have to have been a very high parking curb to literally tear a 10 in wide piece away from the middle of the valance from front to back (to just below the horizontal rear fog light). So, why didn't I hear the valence rub up against something when backing in? I'm very careful backing up as well. Could it have happened at 85 mph? Is it a design flaw?