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Starting a couple of days ago, my infotainment system keeps resetting itself back to factory settings loosing my time and radio settings. Coincidentally the backup camera isn't working either. Any suggestion?
 

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The CIU needs to be reflashed. As long as your usb port works, take it to a csp and have ciu reflashed. Memory should come back up.
 

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CIU? Reflash

Hi, I am a new owner and I am having the same issue with my radio presets and backup camera. Other items seem to be working. What do you mean with "Reflash the CIU" and what is the CIU?
 

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I saw Joe wearing this when he did it to my radio......I'm not sure exactly the protocol - I think Adam wears a different outfit.....I think they have to do it twice...i.e. re-flashing




 

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Starting a couple of days ago, my infotainment system keeps resetting itself back to factory settings loosing my time and radio settings. Coincidentally the backup camera isn't working either. Any suggestion?
Just happened to me as well. HarleyGuy says it's a 50/50 change to get the re-flashing to work, or you will have to get a new CIU. He mentioned something about going to a previous version first because of a programming error in the new software. HarleyGuy also suggested that it might be better to wait for the new software release.

aefontaine, did you have any luck with the re-flash?
 

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just happened to me as well, works well till about a week ago. Camera wont work and Navigation says need activation... loses all the preset radio settings.
Harley Guy any input for me?

paul
 

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just happened to me as well, works well till about a week ago. Camera wont work and Navigation says need activation... loses all the preset radio settings.
Harley Guy any input for me?

paul
PM Harleyguy. He can send you a tool to reflash it. I’ve used it and it worked for me.

Your other options are a local CSP or shipping your unit back to Karma for a reflash.
 

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2012 White Eco Sport 2348
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So dealer tried to reflash my CIU last week and said it looks like I somehow have a base CIU and it wont accept a re-flash. Anyone ever run across that and know how to fix it? Thanks.
 

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Hi, I am a new owner and I am having the same issue with my radio presets and backup camera. Other items seem to be working. What do you mean with "Reflash the CIU" and what is the CIU?
I saw Joe wearing this when he did it to my radio......I'm not sure exactly the protocol - I think Adam wears a different outfit.....I think they have to do it twice...i.e. re-flashing
Now that you have enjoyed the hilarity that permeates our threads, to answer your questions:

CIU or Central Infotainment Unit is the computer that runs the the entertainment, navigation, and A/C control software on the Karma. The central touch screen is just an input/output device for the CIU, which is located in the passenger-side footwell. Because of its location, it can get wet from water intrusion through the cowling at the base of the windshield. If yours has gotten wet, chances are that it needs to be replaced with a new unit, which are fairly expensive and difficult, but not impossible to find, which means that you need to act sooner rather than later. Get in touch with @FiskerPhilly and @Harleyguy and they can help you locate one.

Flashing is the process of loading a new version of software on the CIU. It is done using a special tool through the USB port inside the armrest. From time to time, CIUs end up with Amnesia and have to have their software reloaded (ie, reflashed). This will only work if there is no physical issue with the CIU, but if, because of water intrusion or other problem, the CIU is damaged, reflashing would not work.

You need to have your CIU checked for water or other damage. If it's still in good working order, a reflash may solve your problems, but if there is actual damage, you need to get a new CIU through your dealer or one of the specialists on this forum.

Whether or not you need a new CIU, it is a good idea to have extra waterproofing done in the crawling to prevent further damage. There are photos posted here that may help.

Good luck.
 

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So dealer tried to reflash my CIU last week and said it looks like I somehow have a base CIU and it wont accept a re-flash. Anyone ever run across that and know how to fix it? Thanks.
It doesn’t matter if it’s a base unit or not . Do this one thing take a thumb drive with music on it and see if it plays ? That’s a very important if the CIU can be flashed either post here or PM me.
 

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2012 White Eco Sport 2348
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Harleyguy, I plug in USB and after a few seconds the radio switches to usb and plays whats on it. this is good right?

It doesn’t matter if it’s a base unit or not . Do this one thing take a thumb drive with music on it and see if it plays ? That’s a very important if the CIU can be flashed either post here or PM me.
 

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I am on this Forum everyday, this is a great Forum.

DHH & JCMorrill posts were hilarious. LOL for sure!

Followed by an awesome technical post by Fabulist.

Very entertaining and informative!!!

Made my day.

Thanks all.
 

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So dealer tried to reflash my CIU last week and said it looks like I somehow have a base CIU and it wont accept a re-flash. Anyone ever run across that and know how to fix it? Thanks.
The base ciu is in the ecostd model with no backup cam or navigation. If your VIN is YH4K12 then you have a base model. It can be flashed. I have all the sw for it. You must be working with one of the newbie karma dealers...
 

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2012 White Eco Sport 2348
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My vin is YH4K14. I do have a camera on the back of my car.

The base ciu is in the ecostd model with no backup cam or navigation. If your VIN is YH4K12 then you have a base model. It can be flashed. I have all the sw for it. You must be working with one of the newbie karma dealers...
 
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