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Discussion Starter · #1 ·
Dear Fisker Buzz Members,

Many of us at Fisker Automotive including Tony Posawatz read Fisker Buzz. We are posting this e-mail which has or is in the process of being sent to all Fisker Owners. We appreciate your passion and patience and will continue to update you as additional information is available.

Once again,

Thank you for being an enthusiastic and passionate community.

David Harris
Fisker Automotive

The Letter from Tony Follows:

October 26, 2012

Dear Fisker Owners;

Last week Fisker’s battery supplier, A123 Systems, Inc., filed a voluntary petition for reorganization under Chapter 11 of the U.S. Bankruptcy Code in order to facilitate its business restructuring. This sort of restructuring is not an uncommon occurrence in emerging technology sectors. While a “bankruptcy” is bound to create some confusion and uncertainty, I want to assure you that the A123 bankruptcy is not expected to affect Fisker’s day-to-day business and to let you know that we stand firmly behind our cars.

Having recently joined Fisker as CEO after successfully bringing several award-winning cars to market -- the Chevy Volt included -- during my 30-year career at General Motors, I am very interested in what you have to say about your experience as an early adopter of our exclusive EVer™ technology. I will personally be making efforts to engage in a dialogue with you as we, together, establish a new automotive brand.

A123 spent nearly 12 years as a leading developer of innovative battery and energy storage technology but, ultimately, was not able to continue doing business in its current form and is now restructuring through bankruptcy. As part of that restructuring, A123 intends to sell its automotive operations to Johnson Controls, Inc. (JCI). All the details are on A123’s website.

Fisker welcomes the prospect of JCI, a recognized and strong Tier One automotive supplier with which we already have a relationship, acquiring A123’s automotive operations in order to continue production of the battery pack that we currently use on the Karma.

We will remain in contact with both A123 and JCI as this process unfolds to ensure that we reach the best possible future solutions. I will keep you fully informed as we learn more details. In the meantime, our existing battery pack inventory is expected to cover our needs through at least the first quarter 2013.

You may remember that A123 announced in March that it would voluntarily conduct a field service campaign to replace battery packs in 2012 model year Karmas to fix potential latent manufacturing defects in some prismatic cells made in its Livonia, Michigan facility that could result in underperformance and decreased durability. As a result of the bankruptcy restructuring, it now appears that A123 will not, in fact, provide this service.

That said, I want to be clear on one point: Fisker Automotive will honor our warranty commitments due to these manufacturing defects and will continue to provide you with an unparalleled standard of customer service. That is our commitment to you.

Now I want to share my sincerest gratitude for your commitment to us in being a Fisker owner.

Starting a new car company is not easy. We’ve certainly had our share of challenges and we know you have experienced them, too. We’re not making excuses; I think that’s just part of being pioneers.

The fact is the Karma has been winning awards all over the world for its design and innovation. Top Gear magazine named it their Luxury Car of the Year 2011, the first American, and the first electric car to win. Automobile magazine named it their Design of the Year 2012, over the best from Rolls Royce, Aston Martin and Ferrari. TIME magazine listed the Karma as one of its 50 Best Inventions. Auto Bild, perhaps Europe’s most respected auto publication, gave the Karma its Golden Steering Wheel award for hybrid cars over the home town favorites of BMW, Audi and Mercedes-Benz. And the Karma just won Fast Company’s Innovation by Design awards over entries from the heavy hitters at Boeing and Ford.

Quite simply, the Karma delivers a package of style, performance, exclusivity and technology unmatched by any other car.

Having something so special is what makes it so important to me that we do a better job in bringing you, our customers, along for this exciting endeavor. This note is the beginning of my effort to create a program that will provide you with more regular updates and a greater level of transparency.

I would ask you to be a bit patient as we coordinate this program with our employees and our retailers, but take comfort in the knowledge that this is something I take very seriously and have every intention of seeing through.

As an owner you have access to our customer service line 24 hours a day, seven days a week, where our representatives are available to answer any questions about the Karma you may have. Find the Fisker Customer Service number for your country here. You may also be interested in hearing what some of your fellow owners have to say about their ownership experience by clicking here.(http://m.fiskerautomotive.com/en-us/roadside-assistance)

We are making history and that’s something to really be proud of. We’re glad to have you with us.

Tony Posawatz
CEO, Fisker Automotive
 

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WOJO said:
:thumbup::thumbup::thumbup::thumbup::thumbup:
Agreed. It's always good to hear from the management directly rather than trying to dredge through rumors for nuggets of truth. I look forward to an ongoing dialog between the owners and other Fisker enthusiasts and the company.
 

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Great letter from Tony - looking forward to a bright Fisker future!
 

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He's saying that they're not going to replace the battery packs unless required to do so under the terms of the warranty. What does the warranty say?
 

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I'm assuming if the serial number of the battery packs we have are the batch witht he bad parts, we'll get it replaced as part of the normal warrenty for defective parts -- I assume.... Still can't belive they have to pull out the battery to get the serial number. you would think a part list associated with the VIN. With Tony there (and his 30 years) I think parts list to VIN number will be standard oeprating procedure ;-)
 

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I was very pleased with Tony's letter as well. I appreciate him speaking directly to the owners, and I have no reason to doubt his sincerity.

This may be an unpopular opinion, but I think I prefer that Fisker is only replacing the batteries that demonstrate they need to be replaced. It never made business sense to me that because some small percentage of the batteries manufactured might include a defect that the answer was to replace all of the batteries in all of the cars. As long as I know that I'm covered if my battery was to fail then I have as much peace of mind as could be reasonably hoped for. Speaking again purely in business terms, I don't think Fisker would get a good return on the estimated $50MM it would cost to replace every battery delivered prior to the discovery of the issue. It seems that most of the people at least on this forum are not having the catastrophic battery issue manifest, and were just looking at the A123 replacement as a way to get a new battery for free and reset the battery age clock. I know I was. I would *like* a new battery, but as someone who wants Fisker the company to succeed, I'm happy to see them make good decisions with their capital.


Brent
 

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It doesn't need to be removed to see the serial number, though lifting the car in some way is needed.
 

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Lormax said:
It doesn't need to be removed to see the serial number, though lifting the car in some way is needed.
That's great info, I'll make sure to tell my dealer when I bring it back in for my SW update and driver seal replacement - my driver door seal interfered with the door opening and they had to back order the part - so I'm do to go back to get that done and I'm making sure the serial number is taken off the battery at the time - great ino, glad you joined our FB...
 

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Really likes seeing/reading this thread. Tony is the reason I put a deposit down on the Atlantic. My next car after my 2011 Volt (which wife is happy to drive at that point).
 

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Tony and Fisker Admin,,
Thanks for your letter and reaching out to the owners. I encourage you to read this forum regularly and decipher what our successes and challenges are. Use this as a feedback resource from a thousand test drivers that you didn't have to employ, rather, they willingly paid for the opportunity. The majority of these posts reflect well thought out dialogue and descriptions of owners experiences. Please use them as a guide for updates and future designs. As you can see from the immediate responses to the latest update there are some recurrent frustrations with the ECS and particularly the Nav system and since every other system I've used is easier, it stands out as a large blemish on an otherwise beautiful super model. In today's world, and with the buyers of the karma, the early adopters of this technology, we want performance, luxury, and the ultimate user interface, which is all too important in today's tech world. Apple Inc. has taught the world well. Tesla has adopted it. I assume the next generations of Fiskers will reflect the updates, and the current owners would very much like to enjoy it as well. Please continue the updates. they greatly help us and maintain our trust and enthusiasm for the brand. We are your greatest supporters. Just keep it up.
 

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I concur! On future Nav updates, I hope the time to a destination is revised to be more accurate. While the Nav systems I am familiar with are not 100% accurate, they are not off by a multiple of 2-3 times as I find the Fisker one! Foe example, the Navigon app on the IPhone is much more accurate in this regards.


Sent from my iPad using Tapatalk HD
 

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Discussion Starter · #14 ·
Thank you all for your feedback and support. Many of us who are a part of the Fisker Automotive team read Fisker Buzz. Your insights and comments are appreciated and as we move forward we will continue to share information as it becomes available.
Again thank you for your passion and participation.

David Harris
Fisker Automotive
 

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DHarris said:
Thank you all for your feedback and support. Many of us who are a part of the Fisker Automotive team read Fisker Buzz. Your insights and comments are appreciated and as we move forward we will continue to share information as it becomes available.
Again thank you for your passion and participation.

David Harris
Fisker Automotive
Great to see Fisker engaging. Great letter from Tony. Thx.
 
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