I applaud the CEO's proactive stance in (finally!) reaching out to this community.
That said, there are a couple points that could have been improved in his letter:
1) "we have demonstrated the ability to quickly resolve them on a case-by-case basis"
It does not seem that the significant fraction of the serious problems discussed in this forum have been quickly resolved. Of course quickly is a subjective term, but haven't some fairly serious bugs like the PRND fault and the vanishing speedometer been present for several months? Likewise, the partial or complete lack of certain functionality *still* being used to sell the Karma, like the solar panel and the cabin pre-conditioning, is also a long-term unresolved problem.
2) "It is important to understand that despite widespread publicity of a service issue with a car belonging to Consumer Reports last week, Karma performed exactly as it was designed to."
I cringed when I read this line. It's Jay Leno- or Jon Stewart-worthy. "Get this... Mr. Tom LaSorda, the CEO behind the $100,000 Fisker Karma, said their car tested by Consumer Reports-- the first to ever strand their test driver-- behaved 'exactly as it was designed to.' The Daily Show tried to interview Mr. LaSorda but he was unable to make it to our studios in time for this show because his car was performing as designed."
All joking aside, I'm hoping that this new and hopefully very real collaboration between our community and Fisker will finally let their amazing product shine.
-David
That said, there are a couple points that could have been improved in his letter:
1) "we have demonstrated the ability to quickly resolve them on a case-by-case basis"
It does not seem that the significant fraction of the serious problems discussed in this forum have been quickly resolved. Of course quickly is a subjective term, but haven't some fairly serious bugs like the PRND fault and the vanishing speedometer been present for several months? Likewise, the partial or complete lack of certain functionality *still* being used to sell the Karma, like the solar panel and the cabin pre-conditioning, is also a long-term unresolved problem.
2) "It is important to understand that despite widespread publicity of a service issue with a car belonging to Consumer Reports last week, Karma performed exactly as it was designed to."
I cringed when I read this line. It's Jay Leno- or Jon Stewart-worthy. "Get this... Mr. Tom LaSorda, the CEO behind the $100,000 Fisker Karma, said their car tested by Consumer Reports-- the first to ever strand their test driver-- behaved 'exactly as it was designed to.' The Daily Show tried to interview Mr. LaSorda but he was unable to make it to our studios in time for this show because his car was performing as designed."
All joking aside, I'm hoping that this new and hopefully very real collaboration between our community and Fisker will finally let their amazing product shine.
-David
