[jeroen]

Roger Ormisher, director of global communications for Fisker Automotive, told GreenCarReports yesterday that the "first dealer [demonstration vehicles] and customer cars will arrive on these shores in July."
That means the company will log no sales for May and, Ormisher said, "probably not [for] June either."

 

[Soflauthor]

Roger Ormisher, director of global communications for Fisker Automotive, told GreenCarReports yesterday that the "first dealer [demonstration vehicles] and customer cars will arrive on these shores in July."
That means the company will log no sales for May and, Ormisher said, "probably not [for] June either."

All you can do is shake your head and laugh. At this rate, delivery to actual customers will probably occur in ... wait a minute, that's information that Roger Ormisher should be giving us, isn't it?

 

[Dutch]

Bernard Koehler has already more or less said this 3 months ago in an interview with Automotive News Europe:

Quote: ''He said that the delivery of the first Karmas will be made to buyers in the U.S. in July and he said that "some VIPs may get their car as early as June."

Source: http://www.4wheelsnews.com/fisker-automotive-aims-to-sell-7000-karma-hybrid-sports-cars-in-2011/

 

[jeroen]

True, but as this is more recent I hope pretty accurate
At that time it was still about 5 months out, now only two and I'd expect July must be fairly firm if it is (till end of July) less two months from today...

 

[brian]

Now that everyone who has placed physical orders are getting production dates I'm hoping the date-changing has ended. If we're lucky Fisker will finally stick to a date for real this time

-Brian

 

[Frank]

Now that everyone who has placed physical orders are getting production dates I'm hoping the date-changing has ended. If we're lucky Fisker will finally stick to a date for real this time

-Brian

That's really annoing. I'm working in the automotive business now since over 20 years.
But never had an issue like this - they are xxx us. -
Frank from Bavaria

 

[Dutch]

Don't want to be the one defending Fisker all the time, but setting up a car company from scratch, then building a car from scratch, with brand new technology, in less than four years time is truly miraculous.

It takes Audi almost as much time to develop the E-Tron (first development started early 2009, first deliveries planned end-2012, that is if there are no delays). And they are a multi-billion, well-oiled and established company, with a solid and tested supply chain.

Having said that, it would be nice to get some more direct communication about the production schedule from Fisker Automotive to the deposit holders. Our dealers are trying, but they are also being kept in the dark (well, mine is).

 

[brian]

I think everyone sympathizes with Fisker about how difficult this is, but I also think everyone is mad at the lack of communication from Fisker. People would be more understanding if there was communication to soften the blow of delay after delay after delay. I'm really quite surprised at how poorly Fisker has handled the situation, but all will be forgiven if my car finally really does show up in October as "promised" and the specs match what Fisker has been advertising.

-Brian

 

[BillyO]

Roger Ormisher, director of global communications for Fisker Automotive, told GreenCarReports yesterday that the "first dealer [demonstration vehicles] and customer cars will arrive on these shores in July."
That means the company will log no sales for May and, Ormisher said, "probably not [for] June either."

All you can do is shake your head and laugh. At this rate, delivery to actual customers will probably occur in ... wait a minute, that's information that Roger Ormisher should be giving us, isn't it?

[hr]
What a great job. Director of Global Communications for Fisker. You never have to get out of bed.

 

[kabalah70]

Global Communications has done well. Many people know about the Fisker Karma. Their failure has been in the Customer Relations department. That person or persons, IMHO, simply need(s) replaced, let go, or fired. I do not think that that is too strong action considering the magnitude of the failure. I have been getting updates in the form of a monthly newsletter from Tesla on the developments of the Model S, as I have a $5000 deposit on on of them as well. The state of Customer Relations now is creating opinion in the future owners of what Customer Relations will be like once we become owners. And if it remains this dismal, as much as I hate to say it, Fisker will surely fail.

 

[kabalah70]

Global Communications has done well. Many people know about the Fisker Karma. Their failure has been in the Customer Relations department. That person or persons, IMHO, simply need(s) replaced, let go, or fired. I do not think that that is too strong action considering the magnitude of the failure. I have been getting updates in the form of a monthly newsletter from Tesla on the developments of the Model S, as I have a $5000 deposit on on of them as well. The state of Customer Relations now is creating opinion in the future owners of what Customer Relations will be like once we become owners. And if it remains this dismal, as much as I hate to say it, Fisker will surely fail.

 

[BillyO]

Global Communications has done well. Many people know about the Fisker Karma.

Maybe they don't have much of a budget. I see their communications a mediocre at best. The web site is tired, difficult to navigate and even the text is nearly illegible. They can't provide photos of actual cars showing the exterior colors.The press realeases are inaccurate and infrequent. They promise a news letter and don't deliver. Fisker had the world stage in Monaco and didn't even produce a professional video. I can't imagine that they have anyone working full time on communcation of any kind.

 

[brian]

Maybe they don't have much of a budget. I see their communications a mediocre at best. The web site is tired, difficult to navigate and even the text is nearly illegible. They can't provide photos of actual cars showing the exterior colors.The press realeases are inaccurate and infrequent. They promise a news letter and don't deliver. Fisker had the world stage in Monaco and didn't even produce a professional video. I can't imagine that they have anyone working full time on communcation of any kind.

Well said. All very good points.

-Brian

 

[Dutch]

Completely agreeing with you, BillyO.

The problem is that no-one higher up the ladder at Fisker seems to be reading these posts and taking the criticism, tips and suggestions at heart. At least, that's what it looks like. Doesn't the head of communications know what is going on online? Don't Henrik Fisker and Bernard Koehler surf along this site once in a while? Fisker Buzz and Autoblog Green are the only sites where Fisker is discussed regularly, so it wouldn't take much time to drop in now and then.

I wrote an e-mail to Henrik Fisker a few months ago, pointing to the negative online publicity caused by the complete lack of communication with the customers/deposit holders about the production delays. I didn't get any response, but that is not what I was looking for. I was hoping for improvements. I badly want Henrik, his company and this magnificent car to succeed, but it seems as if the communications department has been on holiday over the past 6 months. No newsletters, no press releases that I could find, hardly any updates on the website (how can you still be stating in June that 'a team of engineers is developing the external sound at a secret location', while we have been hearing it on Youtube since the end of February?!).

We've learned now that an online response team has been created, with David Harris being visible on this forum, but he hasn't been able to be very specific on planning, production, deliveries. We have been told to ask our dealers.

But even though I am #217 on the list of deposit holders no-one can tell me when my car is actually planned for production. My dealer says they have not received this information, and do not even know when their own demonstration cars will be produced. If deliveries are supposed to start next month, how can it be that this information is not available to dealers?

Fisker has always said that it wants to make a perfect first impression with the Karma, as there are no second first impressions. That must be one of the reasons behind the delays, and it has my full understanding and support. It's such a shame that this motto has not been applied to customer relations as well.