I pm'ed you ...Correct we had a conference call about participation in the service program and we are in of course. Ninja not sure if the dealer down there is in or not but I've been handling the DC area clients thus far. I have a client in Bathesda bringing his up next week.
Well said! I learned that O'Brian Auto group (aka Fisker of Seattle and Lexus of Bellevue, etc.) is the take your money and walk away type. For my next car purchase, I'll be looking for a "car guy" to buy from. And, I'm sharing my experience with all my friends; it really does matter who you do business with..... You see in my years of experience, you'll find mainly two types of ownership. The business type and the car guy. For the most part the business types (mostly made up of larger dealer conglomerates and multibrand stores) pulled out when losses were inevitable. The car guy types(some mom n pop stores and a few larger stores) stayed around even when there was little or no profit to be made because they liked the car and it was more important to stand by their customers. I'm fortunate to work for a true car guy who promised (as did I) all of our owners we would always be there, the last of a dying breed of dealers as many of them up here are being taken over by corporate entities that dont care about customers once the $ is gone.
I feel for the people who became stranded and their true saving grace has been this forum and a great community of owners passionate enough about the cars to see this through.
Agreed Ninja, I've built an entire service (and subsequently sales) following by just looking out for the people and simply treating them like people and their cars like my own. I learned that good service is what brings the customer back to buy their next car or even better will tell a friend. Its the core. Honesty and integrity will always go further in this business. Lost trust is a lost client in my eyes.Right on EVer1, had a similar experince here in Virginia. Ted Britt will never get my business and I'll make sure others understand my experience with a company that does not stand behind the product they sell. I'm a business man too and believe good-will is worth the expense to do right by a customer, especilly when a run of the mill dealer tries to upscale -- it's obvious some dealers are "low-end" and best stick to commodities like fords and chevys -- funny, that's all they sell -- should of been a sign of things to come -- never again!