Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
I cancelled my order over a month ago and not only have I not received my check, but no one at Fisker seems willing to do anything about it.kabalah70 said:Refund check? If you are talking about the $7500, you have to file paperwork with the IRS. Fisker won't be giving you a dime. Or are you talking about cancelling your order and getting your deposit back? I cancelled my deposit with Mission Motors for their Mission One motorcycle, still not in production, and they were very prompt about getting me a check.
SoCalGuySoCalGuy said:Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
DavidDHarris said:Yes I am here. There are a number of us that watch the forum. I want to encourage all of you to either reach out to our customer response team at 855-575-7577. If you want you can reach out to me at 714-485-1283. We are all focused on taking care of you our customers. If you want to e-mail me feel free to send it to my corporate e-mail. Dharris@fiskerautomotive.com. While I have spoken with many of you directly please know that if you send me a private message on this forum I will respond. I cover a number of digital platforms and check in with FB every day or so..
David Harris
Fisker Automotive [hr]
SoCalGuySoCalGuy said:Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
Sales I can't comment on (just because I don't have the data). The Owners Problems (specifically the battery ), Our aftersales teams worked through the holidays to swap the battery packs. The team is flying around the country to assist our dealers. Everyone on the Fisker Team wants to do the right thing and take care of the cars/customers. I don't check into this forum everyday (I do try to respond to any private messages asap). If there is a specific issues or concern I will assist in getting it addressed. Feel free to reach out to me at either my office number 714-485-1283 or my e-mail. dharris@fiskerautomotive.com.
David Harris
Fisker Automotive
They will be available in all colors at the end of the month...SoCalGuy said:DavidDHarris said:Yes I am here. There are a number of us that watch the forum. I want to encourage all of you to either reach out to our customer response team at 855-575-7577. If you want you can reach out to me at 714-485-1283. We are all focused on taking care of you our customers. If you want to e-mail me feel free to send it to my corporate e-mail. Dharris@fiskerautomotive.com. While I have spoken with many of you directly please know that if you send me a private message on this forum I will respond. I cover a number of digital platforms and check in with FB every day or so..
David Harris
Fisker Automotive [hr]
SoCalGuySoCalGuy said:Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
Sales I can't comment on (just because I don't have the data). The Owners Problems (specifically the battery ), Our aftersales teams worked through the holidays to swap the battery packs. The team is flying around the country to assist our dealers. Everyone on the Fisker Team wants to do the right thing and take care of the cars/customers. I don't check into this forum everyday (I do try to respond to any private messages asap). If there is a specific issues or concern I will assist in getting it addressed. Feel free to reach out to me at either my office number 714-485-1283 or my e-mail. dharris@fiskerautomotive.com.
David Harris
Fisker Automotive
Thanks for replying. Curious what the deal is on the floormats...?
Hm, that reminds me ... can you (or some news person at Fisker in a press release) give us an update on the delayed external colors (Deep Ocean most obviously although our own "Deep Ocean" has now been told that his is almost done, and apparently Inferno and Laguna as well)?DHarris said:[Floor mats] will be available in all colors at the end of the month...
I will get an update on the paint issues next week. Stay tuned and I will post more info (next week). I know that there are discussions around specific product attributes/behavior... We have systems that help us capture those issues and tally them, please help us by making sure that you call our customer service number at 855-575-7577 with your concerns or comments. Additionally I have started and will continue to spend more time on this forum however if you have specific concerns feel free to private message me or e-mail me at dharris@fiskerautomotive.com or call my office at 714-485-1283. As always everyones passion around the Fisker Automotive Brand is appreciated.ct-fiskerbuzz said:Hm, that reminds me ... can you (or some news person at Fisker in a press release) give us an update on the delayed external colors (Deep Ocean most obviously although our own "Deep Ocean" has now been told that his is almost done, and apparently Inferno and Laguna as well)?DHarris said:[Floor mats] will be available in all colors at the end of the month...
Fnorrod said:David,
Two suggestions for managing some of the frustration, both leveraged from the computer industry:
1. Post release notes for new firmware/computer system updates that state what has changed, what bugs have been addressed and even what bugs haven't been addressed (but hence are obviously know by Fisker.)
2. Give owners a mechanism for directly reporting issues to Fisker and provide some means to acknowledge receipt of the bug report.
Many of your initial customers seem to be from the high tech industry and are very familar with both the issues with "Revision 1.0 technology" and the mechanisms used to track issues and communicate changes in the product.
One man's opinion, but having transparency, particularly around what is being fixed and having an outlet for us to report issues directly rather than rely on either the dealers communicating them back or you reading this forum would be very helpful.
FAB the feeling is likewise.Fabulist said:@DHarris: You know we all bitch only because we love.
-- Fab.
Kabalah70, I know that our customer service team speaks with several of our customers on a regular basis. In some cases (at least one) a customer provided a template that the representative fills out every two days and emails to the customer. I apologize if we didn't follow up with you over the holidays. I would encourage anyone who has a similar frustration to reach out to our call center if you would like updates on your car even if we have no news (good or otherwise) the call center welcomes the contact. (They are a great crew who have been really passionate about representing and being empathetic with you, our customers).kabalah70 said:That's all fine and dandy for general PR feel-good statements, but when the rubber hits the road, Fisker is simply failing to communicate effectively with its customers. I ask for weekly updates since my car has arrived at Newark 22 Dec and the first week I get the report: awaiting software upgrade, battery swap, and post transport inspections. I did get verbal clarification a few days later that the cars arriving on the 16th were still in the queue ahead of mine. Then the next weekly report and it is exactly the same. Is it too much to ask for a report showing progress, such as 'last week there were 132 cars in front of you in the queue, this week there are 100 cars in front of you in the queue, and it looks like your car will be gotten to in about three weeks'? I mean there are people who placed there orders long after I did, years, and they have their car already. I hate getting bad news, but I hate getting no news even more.
The information they provide is no more than general info at best as described in my other posts. Simply telling me it is in the queue for two weeks in a row is not an update. I mean how many posts do I have to state regarding this. I am speaking English, albeit American-English, right?DHarris said:Kabalah70, I know that our customer service team speaks with several of our customers on a regular basis. In some cases (at least one) a customer provided a template that the representative fills out every two days and emails to the customer. I apologize if we didn't follow up with you over the holidays. I would encourage anyone who has a similar frustration to reach out to our call center if you would like updates on your car even if we have no news (good or otherwise) the call center welcomes the contact. (They are a great crew who have been really passionate about representing and being empathetic with you, our customers).kabalah70 said:That's all fine and dandy for general PR feel-good statements, but when the rubber hits the road, Fisker is simply failing to communicate effectively with its customers. I ask for weekly updates since my car has arrived at Newark 22 Dec and the first week I get the report: awaiting software upgrade, battery swap, and post transport inspections. I did get verbal clarification a few days later that the cars arriving on the 16th were still in the queue ahead of mine. Then the next weekly report and it is exactly the same. Is it too much to ask for a report showing progress, such as 'last week there were 132 cars in front of you in the queue, this week there are 100 cars in front of you in the queue, and it looks like your car will be gotten to in about three weeks'? I mean there are people who placed there orders long after I did, years, and they have their car already. I hate getting bad news, but I hate getting no news even more.
Best regards,
David Harris
Fisker Automotive