David,
Two suggestions for managing some of the frustration, both leveraged from the computer industry:
1. Post release notes for new firmware/computer system updates that state what has changed, what bugs have been addressed and even what bugs haven't been addressed (but hence are obviously know by Fisker.)
2. Give owners a mechanism for directly reporting issues to Fisker and provide some means to acknowledge receipt of the bug report.
Many of your initial customers seem to be from the high tech industry and are very familar with both the issues with "Revision 1.0 technology" and the mechanisms used to track issues and communicate changes in the product.
One man's opinion, but having transparency, particularly around what is being fixed and having an outlet for us to report issues directly rather than rely on either the dealers communicating them back or you reading this forum would be very helpful.
Two suggestions for managing some of the frustration, both leveraged from the computer industry:
1. Post release notes for new firmware/computer system updates that state what has changed, what bugs have been addressed and even what bugs haven't been addressed (but hence are obviously know by Fisker.)
2. Give owners a mechanism for directly reporting issues to Fisker and provide some means to acknowledge receipt of the bug report.
Many of your initial customers seem to be from the high tech industry and are very familar with both the issues with "Revision 1.0 technology" and the mechanisms used to track issues and communicate changes in the product.
One man's opinion, but having transparency, particularly around what is being fixed and having an outlet for us to report issues directly rather than rely on either the dealers communicating them back or you reading this forum would be very helpful.
