Well, surely you can understand their position on this as there hasnt been any problems with the screens cracking. Do you have a picture of the cracked screen, does the cracks radiate around the point you pressed or do they go straight to an edge?
Raven said:Well, surely you can understand their position on this as there hasnt been any problems with the screens cracking. Do you have a picture of the cracked screen, does the cracks radiate around the point you pressed or do they go straight to an edge?
@Lori, this is an incredibly short-sighted and counterproductive decision by Fisker. I feel like I should apologize to you even though I am only a fellow Fisker owner. This is definitely going to dim my enthusiasm for the company. Considering how much Fisker is spending fixing problems like the Rear Drive Module and the fan, paying to replace the command center screen would have been trivial. Even if "something struck the screen", this is a great opportunity for them to analyze the damage and make design revisions to enhance the quality of the screen.lori said:Decision has come down: Fisker will not cover the screen under warranty. Right now i am furious so i will make this brief. I am not having the screen repaired as i am going to start whatever legal action is necessary so i need at least to take pictures of it. Having been so patient with all Karma issues, I would have at least liked Fisker to take a closer look at this rather than decide 'that something struck the screen". I will probably not hold on to this car much longer, but until then when people ask me why i have a cracked screen i will state the facts and only the facts.
Best to all. It has been a great short stay.
lori
lets see if we can put pressure on fisker to do the right thing -- to stay in business, they'll need all the good will they can get right now - hang in there and lets se how they respond to a united owners stand.lori said:As of right now Fisker has taken the position not to warranty the cracked screen (1,621.94 + tax). They feel that something struck the screen, as if they were in the car instead of me. In actuality they are saying that i lied about how it happened.
I blew my top and i hope they change their position because after all the issues i (actually all the customers)have been going thru they could be a little more responsive rather than make assumptions.
I told them flat out that unless they change their position my relationship with Fisker will end as i will get rid of the car in an instant.
Also since i am on the warpath, i told them that i will not take the car back until the trunk lid (mine is pretty noticeable) is aligned properly. An issue that i have ignored until now.
Ok time to calm down and go drink some Camomile. The thing that really gets me furious is the way they are assuming what happened.
Hopefully they will change their position.
Until now not a negative word has come out of my mouth about Fisker and i would like to keep it that way.
I welcome any suggestions or opinions.
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EVer1 said:Trust is very important. What I read when I see this thread is that you placed trust in Fisker as an early adopter, but that in this instance, Fisker did not return that trust. Someone at Fisker, but probably not all of Fisker, made a very poor judgment call in deciding that since the screens weren’t a known problem, you had misused yours. He probably didn’t even consider that in the process he was calling you a liar. I’m not trying to excuse him, it was terrible judgment.
I'm sorry for your experience Lori, and hope it will be made-up to you. Everyone has a learning curve to go through and this incident strikes me similarly to the car fire where someone at Fisker insinuated that the owner might have set the fire intentionally. In both cases, Fisker didn’t exhibit any trust in the owner who took a chance and trusted Fisker.
For what it is worth, my two calls to Fisker were responded to quickly and courteously although there was no question about whether one of the issues was covered under warranty. I could not blame Fisker for flat tires, but they certainly bailed me out by quickly towing me to my dealership when I didn’t know what else to do.
A suggestion: When people ask about the car, you can (truthfully as it turns out) praise your dealer and his commitment without saying anything one way or another about Fisker corporate for now. I am certain (at least I hope) that this is going to turn out to have been a bad judgment call by someone worried about product liability or some such thing and a grownup at Fisker will come to their senses and correct it. But in the meantime, there is no reason for you no to talk about how much you like the car itself or what great service you have gotten from your dealer.lori said:I am going to the National Plug in day car show tomorrow and quite frankly I do not know how I am going to respond to comments.
Someone suggested that at the very least i take the name badges off the car, but I don't think I will do that.
Fabulist said:A suggestion: When people ask about the car, you can (truthfully as it turns out) praise your dealer and his commitment without saying anything one way or another about Fisker corporate for now. I am certain (at least I hope) that this is going to turn out to have been a bad judgment call by someone worried about product liability or some such thing and a grownup at Fisker will come to their senses and correct it. But in the meantime, there is no reason for you no to talk about how much you like the car itself or what great service you have gotten from your dealer.lori said:I am going to the National Plug in day car show tomorrow and quite frankly I do not know how I am going to respond to comments.
Someone suggested that at the very least i take the name badges off the car, but I don't think I will do that.
Good call on not removing the badges. I am almost certain that replacing them would not be covered under the warranty.![]()
[hr]Fabulist said:@Lori:
How did it go at Plug In Day? Did you talk to the press? Any good photos?
doug said:Were there ever any photos of that cracked screen?
Hi Harleyguy,Harleyguy said:I've may missed it your write up I was wondering how the screen cracked were you using it or just came out for a drive and noticed it was cracked .Another question for you do you have the 628 software installed if you do did the crack happen before or after the software upgrade.628 is the software that eliminates the clock .
That's not cool. :-/ The crowd at Cupertino were a lot more considerate. I left the car with the windows open while I was checking out the other cars and kept an eye on it while I was away. A lot people stuck their heads in the open window to check out the interior but no one opened the doors, unless I was standing next to the car and gave them permission to do so. The only exception was a 10-year old kid who just ran up and opened the door in full view of his parents. When I told him to stop and that he needs to ask for permission first, he and his parents left in a huff. I will skip my old man rant about how rude and useless the new generation are. Suffice it to say, the kid's parents were not doing him any favors.lori said:I spent most of the time asking people to not lean on or in the car. i turned around for a second and found a woman opening the door to get in the car. It was just crazy that i could not go 10 feet from the car. Next time it will be roped off.