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· Premium Member
745 Posts
It would probably be a good idea for Fisker to setup their own Customer Support site which they have better control over, but I agree, at this point it would be helpful to have better online dissemination of information. While I like talking to the Fisker humans on the phone, having them respond online would be nice for a lot of stuff.

Apple has a special Developer Support Forum which has been great. You can always contact Developer Support if you have specific questions you need to deal with a human for, but 90% of the time you can get your question answered by an Apple tech on the forum within a few hours. This is just more efficient for everybody, and then the information is shared with all of the developers rather than them having to repeat the same info to thousands of people individually.

And this would be a great cost-savings to the company to put information on the net that everyone can read, rather than the cost of phone support personnel and the phone bills themselves.
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