California Owners W/Warranty Settlement Question

Here is the reply from the New Fisker when I asked them about servicing the Karmas in California:

On behalf of the new company, we would like to sincerely thank you for being a Karma owner.

We are actively in the process of finding an established service provider in Southern California. As soon as we have an established service provider we will reach out to you directly to provide you the service provider location and contact information.

As we prepare for production in 2016, we are evaluating both our distribution channels and methods in preparation for re-launch. We look forward to expanding our global network and understand that increasing our service and supplier network is crucial to our success.

We will ensure to convey all product and retailer location updates via media channels and our developing website www.fiskerautomotive.com.

Please let us know if you have any additional questions.

Sincerely,
The New Fisker Team

Here is the note I just received .. The folks in Philly are just great, 195 mile drive from DX, but it's was a fun drive the last time I went up there ..

Hello ....

On behalf of the new company, we would like to sincerely thank you for being a Karma owner.

We received your email and saved your contact information in our systems. In regards to the Customer Support Program, this program is now active to assist Karma owners with repairs. For more information about this program, we recommend that you reach out to the Service Provider nearest to you.

Fisker of Philadelphia
1862 E Lincoln Highway
Langhorne, PA 19047
(215) 460-7033
Service Manager: Joe Ferrante

Our tech. team is in contact with Joe at Fisker of Philadelphia.

Please give them a call for specific information pertaining to the Customer Support Program.

Please let us know if you have any additional questions.

Sincerely,
The New Fisker Team

This the email i got from the new fisker when i asked on parts and service for the warranty
*****************************************
Thank you for your email and your VIN information.

Fisker parts can only be acquired through a Fisker Dealer.

Specific to a dealer location, there are still a select number of dealers that are in still in operation for service and parts.

You can try contacting Christos Giagtzoglou who is a technician at Fisker of Santa Monica. He may be able to order the parts you listed on your previous email.

His contact information is as follows:

Name: Christos Giagtzoglou
Email address: [email protected]

In addition please contact the below suggested Fisker dealers as they may be able to assist with your inquiry and help get your Karma back on the road:

Fisker of Tulsa
3939 S Memorial Drive
Tulsa OK 74145
(918) 665-3420

Fisker of Atlanta
7700 Roswell Road
Atlanta GA 30350
(770) 394-9100
Service Technician: Bernie Paulin

We do ask for your understanding that the relationships of Fisker dealers and the old company is out of our control.

We are in the process of developing long-term solid plans to provide improved customer service and solutions to customers requiring vehicle parts and maintenance. We ask for your understanding that resuming service operations to the standard deserved by all Karma owners will take time.

As we prepare for production in 2015, we are evaluating both our distribution channels and methods in preparation for re-launch. We look forward to expanding our global network and understand that increasing our service and supplier network is crucial to our success. We will ensure to convey all product and retailer location updates via media channels and our developing website. www.fiskerautomotive.com

Please let us know if you have any additional questions.
********************************************
BUT LAcARGUY lacarguy.com
SANTA MONICA FISKER
NOT PART OF THE PROGRAM PER THEIR NEW MANAGER
They cant order parts either

Fisker of Tulsa
Fisker of Atlanta
they are able to qoute and order parts BUT NO WARRANTY on the parts they sell

I feel for you folks out in CA. I wish I could help out. All I can offer is info on the current system it is up and running and I've been working with them quite a bit on getting the claims processed when and if they go over the dollar limits it gets tricky and theyre using a modified version of their old warranty system which I'm real familiar with so I'm actually able to give them feedback and ins and outs.
Ive received my first warranty replacement parts order today so it is working. Just takes some time. About a week. Im trying to diagnose the cars and have them come back once the parts are in unless I have them in stock I can repair immediately.
Just an fyi for you guys and gals they are not paying for the diagnosis of a concern so there will be some costs involved in us finding the problems. Obviously if the mufflers cracked theres no diagnosis to be had but on the real challenges (check engine light, hv fault etc), we need to cover our time.
please understand that guys like Adam and I have kept our dealers open by convincing our owners that this car is worth the sacrifice. Many months our cost of operations have outweighed the income. Thats where you see the clear line of who stayed open for loyalty to the people and brand and those who closed for loyalty to the dollar.