[drliu]

Today I was driving in a rainstorm on the highway when suddenly the instrument panel behind the steering wheel blacked out entirely. It came back on in about 5 seconds, and was displaying correct information a few seconds thereafter. It was disconcerting as you can imagine.

I'm running 6.15 on a newly delivered Ecosport.

Has this happened to anyone else?

 

[doug]

Did your headlights or the command center screen also black out at the same time?

 

[EVer1]

Yes, it happened to me, and a couple of others. Search for the thread: "complete blackout while driving" for details. I know what you mean about disconcerting! In my case 6.15 solved the problem completely.

 

[drliu]

Did your headlights or the command center screen also black out at the same time?

I asked myself the same question when writing my post. I'm pretty sure the command center did NOT black out. I'm less sure of the headlights since the sun had not yet set. When it happened, I was in a "stay safe" mindset rather than a "diagnose-and-remember-every-detail" mindset, so I can't be certain.

I was grateful that the panel came back to life quickly, but I was surprised to see that 6.15 has not apparently eliminated the cause of the black outs.

 

[BillyO]

Today I was driving in a rainstorm on the highway when suddenly the instrument panel behind the steering wheel blacked out entirely. It came back on in about 5 seconds, and was displaying correct information a few seconds thereafter. It was disconcerting as you can imagine.

I'm running 6.15 on a newly delivered Ecosport.

Has this happened to anyone else?

Happened to me. Headlights stayed on. I did not notice anything else go off. I am on 615.

 

[Sigurd]

It's not really a blackout. It's more like a reboot of the instrument panel. Happened to me once this week. First time ever. It's quick, only a matter of seconds. Didn't worry me. I just thought of it as a curiosity as I saw the instrument panel come back to life.

 

[dennis]

I had this happen several times prior to 6.15. Since upgrading to 6.15 about 1000 miles ago, it has not occurred.

 

[drliu]

It's not the end of the world, but I think it's fair to say that the loss of the main instrument panel, including the speedometer, is a significant issue with some safety risk and should be added to Fisker's 6.20 fix list if it's not already on that list.

 

[gordon4e]

Happened to me on Thursday and the car was just delivered this past Monday. A little troubling when the car is less than a week in my possession. Hope it is not a sign of things to come.

 

[drliu]

My blackout also happened only 3 days after first possession; I wonder if it's a one-time glitch (wishful thinking, I realize)? Has anyone with 6.15 seen this glitch more than once?

 

[Harleyguy]

Just like to point out something about the software we install in the Karma's after doing the software we go back into the modules and check that the software updated the version of the software that was previously installed . Sometimes it doesn't and we reflash the module that we thought got updated . Next time you make a trip too the dealer have them check the software version for the DIS and make sure it's the latest version .

 

[Sparky168]

Just like to point out something about the software we install in the Karma's after doing the software we go back into the modules and check that the software updated the version of the software that was previously installed . Sometimes it doesn't and we reflash the module that we thought got updated . Next time you make a trip too the dealer have them check the software version for the DIS and make sure it's the latest version .

I think every dealership should produce an "Update report" to every owner for the update that they did so to ascertain to the owner what update has been performed successfully...just like the "update history" in Windows.

Harleyguy is a knowledgeable mechanic and knows how to check and verify whether an update was done properly. As Karma is new and human are still learning how to service it, some might have less experience than other. If resulting from some update not have been done properly, caused unnecessary confusion and anxiety, let's fix that.

Please make a way to either 1) show the update history on the command center or 2) service manager produces an update report for the service performed each time.

 

[Harleyguy]

Just like to point out something about the software we install in the Karma's after doing the software we go back into the modules and check that the software updated the version of the software that was previously installed . Sometimes it doesn't and we reflash the module that we thought got updated . Next time you make a trip too the dealer have them check the software version for the DIS and make sure it's the latest version .

I think every dealership should produce an "Update report" to every owner for the update that they did so to ascertain to the owner what update has been performed successfully...just like the "update history" in Windows.

Harleyguy is a knowledgeable mechanic and knows how to check and verify whether an update was done properly. As Karma is new and human are still learning how to service it, some might have less experience than other. If resulting from some update not have been done properly, caused unnecessary confusion and anxiety, let's fix that.

Please make a way to either 1) show the update history on the command cente% r or 2) se% rvice manager produces an update report for the service performed each time.

In my opinion I think that's going a little to far for a car company making access to certain car information that's Fisker and any other car company .Having to redesign a car so a owner can view some information would increase the cost of the car . Car manufactures don't hand out a franchise without having full confidence with the dealership .It's up to the dealership to make sure the techs use all the necessary resources to fix the car right and the owner has confidence that it was done right .
This is one of the reason Fisker went with a concierge service you see the same service writer same service manager and technician when you bring you car in .They want the owner and dealer to form a very close working relationship so far at the dealership I work it's working very well I would say I would say 95% of the time when a customer drops off their car or picks it I try to meet with them only time that really doesn't happen is if I've left for the day .
Bottom line it's all about communication if the customer complains about a problem and that complaint isn't explained correctly to the tech the car isn't going to get fixed correctly .
The most important thing a car owner does and this doesn't matter if it's a Fisker or a Kia make sure the service writer knows what your problem is and when they write up the repair order review the repair order and make changes if the problem isn't correct .Remember the tech that's fixing your car is reading the complaint off a computer monitor .

 

[drliu]

The brief instrument panel blackout happened to me again this morning. This time the driving conditions were not dangerous so I was able to note that the control center definitely remained on throughout the blackout. My headlights were not on so no data there.

It happens fast enough that if you don't happen to be looking at your panel during that 4- or 5-second window, you could miss it, leading me to wonder if it's more common than we think. During the panel rebuild the speedo and other gauges go through what looks like cool animation (it would be cooler if it weren't happening WHILE I was driving!

Again, my Karma is running 6.15 ("plus all patches") as far as I was told by the Fisker dealer.

 

[EVer1]

I would consider calling Fisker directly Drliu. My dealer told me the blackout was a known problem, and that 6.15 would fix it. The blackout went from being a daily occurance for me to never again after 6.15 was installed. Your issue could be something different than what the pre-6.15 folks were experiencing.
As for not noticing it, I know what you mean, it re-boots pretty quickly. But I doubt a driver wouldn't notice, the change in light or brightness even in day always (I think) grabbed my attention.

 

[Harleyguy]

I still haven't seen this problem only suggestion I would have is too have the dealer re flash the DIS or what most people call it the instrument cluster it doesn't hurt to try it they don't need to do the complete 6.15 over again just the one module .