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Advice-take it for what it is worth.

13K views 50 replies 17 participants last post by  Dutch 
#1 ·
I have been pondering my short experience with my Fisker for several weeks, and I have some advice for Fisker Corp that I thought I would post here. I am told that many company reps read this forum.

1. Know from the outset that I truly want Fisker to succeed. I love the looks of the car, and the promise it holds, but has yet to fulfill.

2. Hire a refined critic. By this I mean someone who has extensive experience with fine automobiles, that you give free license to criticize the car. It needs to be someone in whom you trust, someone with many years experience with Mercedes,, BMW, and perhaps Audi. I believe this would have prevented the release of a car with such an unbelievable number of bugs. Someone needed the power to say, "This is completely unacceptable in an automobile in this price range," or "The presets don't get lost every time I shut off my Audi," or "Gee, using this Comand center is worse than the touch screen in the GM SUV I had fifteen years ago."

3. Divorce Visteon. Enough said.

4. Fire the inspectors at Valmet that allow cars to ship with such poor body panel alignment.

5. Don't promise completion dates. Research and development takes time. I think we have all seen the result of placing deadlines ahead of getting it right. Release the product only when you have one. If you (or your refined critic in #2 above) wouldn't buy it, don't offer it for sale yet.

6. If your company is not ready to compete with the finer automobiles of the world, you need to build one that competes with the Chevys and Hyundais instead.

Good luck. I truly hope that Fisker Automotive makes it. What I have seen so far is not very encouraging.

Sincerely,

Karma1
 
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#2 ·
Well said. I also want Fisker to succeed, but I don't think the breaks it gets from many members here are in the end helpful. Beyond the enthusiasm of owning a beautiful car, there needs to be substance, and genuine build quality. I will wait at least 1-2 years before I reconsider Fisker. Of course, by that time the Audi ETron and BMW i8 may be on the market already. Somehow I have the feeling the panels will be aligned on each and every one of the first 100 cars coming from these brands....
 
#3 ·
svp6 said:
Well said. I also want Fisker to succeed, but I don't think the breaks it gets from many members here are in the end helpful. Beyond the enthusiasm of owning a beautiful car, there needs to be substance, and genuine build quality. I will wait at least 1-2 years before I reconsider Fisker. Of course, by that time the Audi ETron and BMW i8 may be on the market already. Somehow I have the feeling the panels will be aligned on each and every one of the first 100 cars coming from these brands....
That's 1-2 years that I will have enjoyed my Karma. Call me then and I'll tell yu what you've been missing.:cool:

Cheers,
 
#4 ·
svp6 said:
I will wait at least 1-2 years before I reconsider Fisker. Of course, by that time the Audi ETron and BMW i8 may be on the market already. Somehow I have the feeling the panels will be aligned on each and every one of the first 100 cars coming from these brands....
That's a perfectly valid point of view and not everyone has the constitution to live with first generation new technology. In this world, there is always something on the horizon that is going to be better, fancier, and more perfect, until it actually gets here. I am not entirely certain that BMW or Audi are actually serious about their EV line beyond showing them as concepts because they have a vested interest in, and derive great profits from, their traditional cars with big, powerful gas/Diesel engines. That's why they are all dragging their feet in developing and releasing these cars beyond car shows and very limited consumer test releases. Fisker made no secret of its plans to make the Karma starting in 2008. If Audi/Benz/BMW/VW believed that it was in their best interest to enter this market, they could have beaten Fisker to the punch by 2-3 years, but they did not even start talking about EV cars until recently.

As I see it, the only company making a Serial Hybrid car is Fisker and in two or three years time when the other companies start actually releasing their cars for sale, Fisker is going to be on the third generation of their drive train. They are also the only company that makes nothing but Serial Hybrid cars so they don't have worry about cannibalizing their more profitable product lines by introducing EVs that have the styling and performance to compete with their traditional products.

I understand and respect @Karma1 and @SVp6 's decisions to sit out the early rounds of Fisker, but I don't agree with them. I am still going to pick up my car as soon as it is ready and I am sure I will be annoyed by the various glitches until they get resolved. But I do want to be part of the leading edge of this technology and would be hard-pressed to seriously consider a token product from those companies whose hearts are not really in this enterprise and are only trying to greenwash their operations or offset the emissions of the cars they really want to sell through their EV offerings.

-- Fab.
 
#5 ·
svp6 said:
Well said. I also want Fisker to succeed, but I don't think the breaks it gets from many members here are in the end helpful. Beyond the enthusiasm of owning a beautiful car, there needs to be substance, and genuine build quality. I will wait at least 1-2 years before I reconsider Fisker. Of course, by that time the Audi ETron and BMW i8 may be on the market already. Somehow I have the feeling the panels will be aligned on each and every one of the first 100 cars coming from these brands....
So where are the Audi eTron and BMW i8? Why haven't those established luxury brands delivered a BEV/PHEV to the market? Are we supposed to wait another 2-3 years for them to get their act together?

I'm delighted to be driving Fisker 1.0. Tesla Roadster owners are delighted to be driving Tesla 1.0, and the Model S deposit holders can't wait to get their hands on Tesla 2.0. 1.0 releases are embraced by early adopters who overlook their shortcomings to experience the new new thing.

If the issues were with the hybrid drivetrain, then Fisker would have some serious problems. I'm not making excuses for the electronics issues, but they will be solved in fairly short order. With some experienced auto execs onboard, Fisker is now holding deliveries until fixes are delivered for known problems, and has improved its communications with customers.

I can't tell you how many compliments I have had on the car. People rave over the design, the paint and the interior. I'll put up with a few panel fit and electronics issues to own a car that generates that kind of reaction. Again, not to make excuses, but this is the 1.0 product from a startup, delivering a beautiful PHEV luxury sedan that you can't buy from BMW or Audi.
 
#7 ·
Again, no offence to anyone who took delivery - I am actually pleased because it gives Fisker the chance to improve their vehicle.

@Sigurd. I'll be driving my BMW 650 for the next 1-2 years. Looks are nice (probably not as good as Karma, but not too bad). It also drives like a sports car, I clocked the 0-60 somewhere on 4.5 sec. In fact, the lack of performance in Karma was one of the deal-breakers for me.

@Fab. I admire your resolve to stick with Fisker. I think in the end the bugs will be worked out. For me, it is not acceptable to pay 110k for a car and keep driving to a dealer for hiccups - especially since it's a 70 miles drive. I hope the car will work as it should, and you enjoy it, you certainly deserve it given how much passion you have invested in this car.

@Dennis. No reason to be upset. I8 is in prototype form already (google spyshots, plenty of them already), and Audi Etron getting there too. Probably late 2013 / erly 2014. Also remember that it is not about who gets to the table first (Tesla / Fisker), but rather who is successful in delivering quality for the money. The 1 cm trunk misalignment reported on this forum is not acceptable in this calss of vehicles. All exotics have issues (and Fisker is certainly an exotic), but initial quality of the delivered product is usually flawless. I read a lot on Aston Martin / Maserati / Ferrari forums to realize that all of them will have glitches, including weird sounds, engine failures and such. However, I never heard somebody complaining that their Aston was delivered with a crooked hood.... Then it is the question of the drive. I think Brian described it best - great cornering, not much oomph otherwise. The comparison with Bugatti Veyron is hillarious and keeps beeing reported - of course, no one mentions how much torque the Bugatti has in first gear..... Again, happy the car works for you, and certainly will draw lots of compliments. However, compliments do not make up for build quality, not for me, and I suspect not for the majority of exotic car buyers.....
 
#8 ·
brian said:
karma1 said:
3. Divorce Visteon. Enough said.

4. Fire the inspectors at Valmet that allow cars to ship with such poor body panel alignment.
A agree with it all, but especially #3 and #4.

-Brian
I think #2 would likely have brought about #3 and #4. The danger of surrounding yourself with yes men can never be overstated.

And for the record, I am an early adopter. However, I had my Karma in my garage for only 5 days out of 29. I didn't have a few minor problems. I had a test mule that was very rough in its execution and requires lots of polishing. Maybe in a few years I will try again.
 
#9 ·
I can sympathize, as this was really an irrational/emotional purchase for me - I didn't even need a car, given my lifestyle. Ultimately, I decided to go ahead in part because its a gorgeous car (albeit with its own freckles here and there), but also because it was a symbol that represents the future I want to live in - a less oil dependent, more fuel efficient way of life. I wish Henrik and the rest of the management team paid closer to attention to the 2500 or so of us that are the lifeline to the company's ultimate success, but I'll say I've been fairly impressed with some of the folks surrounding Fisker. It's a California startup that, like Tesla, is meant to breathe new life into an alternative energy future. (In many ways, its the idea or concept I'm in love with, rather than the reality... sound like a recent presidential campaign? but I digress...)

That said, I expect much from Fisker going forward. I expect them to listen to us, now not just deposit holders but Karma OWNERS. These are critical months and I expect no less than their complete focus on doing right by us, the painfully loyal, tolerant and patient few that have stuck with them amidst a very trying birthing period.
 
#10 ·
karma1 said:
brian said:
karma1 said:
3. Divorce Visteon. Enough said.

4. Fire the inspectors at Valmet that allow cars to ship with such poor body panel alignment.
A agree with it all, but especially #3 and #4.

-Brian
I think #2 would likely have brought about #3 and #4. The danger of surrounding yourself with yes men can never be overstated.

And for the record, I am an early adopter. However, I had my Karma in my garage for only 5 days out of 29. I didn't have a few minor problems. I had a test mule that was very rough in its execution and requires lots of polishing. Maybe in a few years I will try again.
Were you able to simply return your Karma or did you have to resort to Lemon Laws?
 
#11 ·
svp6 said:
@Fab. I admire your resolve to stick with Fisker. I think in the end the bugs will be worked out. For me, it is not acceptable to pay 110k for a car and keep driving to a dealer for hiccups - especially since it's a 70 miles drive. I hope the car will work as it should, and you enjoy it, you certainly deserve it given how much passion you have invested in this car.
Even my passion would be severely tested if a trip to the dealer was a 70-mile journey. Also, I just happen to have a perfect commute for this type of car, 35 miles each way at semi-congested highway traffic speed with lots of stop-and-go sections that would be extremely hard on a sports car but are right in the sweet spot of a car like the Karma. I also have access to Level I charging at my office, and the dealer is very close by. So there is some logic to my decision, but to be honest, it is much more Dr. McCoy than it is Mr. Spock.

I think the next generations of the Karma and eventually the Nina will see a lot better build quality and far fewer problems and it may merit a second looks by those who are passing on the first generation Karma.

-- Fab.
 
#12 ·
cbermudez8 said:
Were you able to simply return your Karma or did you have to resort to Lemon Laws?
After my experience with the car, I suggested that the car be bought back prior to the limit for lemon law activation. I don't honestly know whether it was my dealer or Fisker that bought the car back. Possibly a combination. My dealer was very helpful.

The truth is that I love the idea of the Karma, but the execution (at least early on) plain stunk. Poor construction and disastrous software execution, combined with lack of a fix, took all of the fun out of it for me. I just did not have the necessary faith in the company to stick it out. They kept telling me that it was an easy fix, but they kept failing to fix it. I'm just not as committed to the Karma as some of you are. I was very excited by the car, but that excitement waned as the glaring deficiencies were not remedied.
 
#13 ·
dennis said:
I can't tell you how many compliments I have had on the car. People rave over the design, the paint and the interior. I'll put up with a few panel fit and electronics issues to own a car that generates that kind of reaction. Again, not to make excuses, but this is the 1.0 product from a startup, delivering a beautiful PHEV luxury sedan that you can't buy from BMW or Audi.
This seems to be a common "defense". When its all said and done, shouldn't it be about more than looks?
 
#14 ·
AnOutsider said:
This seems to be a common "defense". When its all said and done, shouldn't it be about more than looks?
Yes, it should, but I've got to admit, it's pretty entertaining how much attention this thing gets. I mean it gets more "holy crap" looks than anything I've ever witnessed before. I've been literally mobbed several times now by groups of people with cameras. But yes, at the end of the day, when you strip off the pretty (and poorly aligned) panels the car gets a B at best. It's good, but not great.

-Brian
 
#15 ·
brian said:
But yes, at the end of the day, when you strip off the pretty (and poorly aligned) panels the car gets a B at best. It's good, but not great.
Maybe it depends on your point of reference and expectations. My comparisons are with the other two $100K+ sedans I recently owned.

My 2006 M5 had awesome performance and handling. But I hated the 12 mpg and twice-weekly trips to the gas station because of the small tank. It also had a bunch of early adopter issues, both electrical and mechanical, even though it came from big time manufacturer BMW.

My 2008 Lexus LS600, which I took over from my wife (long story), was fast (0-60 5.5), comfortable and got 50% better gas mileage than the M5. It really opened my eyes to the performance and gas economy potential of a hybrid. But it handled like a big pig sedan.

My expectation for the Karma was for better economy/green cred than the Lexus, with handling and performance approaching that of the M5. I have not been disappointed. For the everyday driving that I do, the instantaneous response of the electric motors is really fun. The only place it is lacking is freeway onramp acceleration, because it starts to fall off the torque curve around 45-50 mph. But that is my only criticism.

Since the Karma meets or exceeds almost all of my expectations, I am a happy customer. I've had the car for 650 miles/18 days. For me, it gets an A-, and I expect to be a repeat Fisker customer in the future.
 
#16 ·
dennis said:
brian said:
But yes, at the end of the day, when you strip off the pretty (and poorly aligned) panels the car gets a B at best. It's good, but not great.
Maybe it depends on your point of reference and expectations. My comparisons are with the other two $100K+ sedans I recently owned.

My 2006 M5 had awesome performance and handling. But I hated the 12 mpg and twice-weekly trips to the gas station because of the small tank. It also had a bunch of early adopter issues, both electrical and mechanical, even though it came from big time manufacturer BMW.

My 2008 Lexus LS600, which I took over from my wife (long story), was fast (0-60 5.5), comfortable and got 50% better gas mileage than the M5. It really opened my eyes to the performance and gas economy potential of a hybrid. But it handled like a big pig sedan.

My expectation for the Karma was for better economy/green cred than the Lexus, with handling and performance approaching that of the M5. I have not been disappointed. For the everyday driving that I do, the instantaneous response of the electric motors is really fun. The only place it is lacking is freeway onramp acceleration, because it starts to fall off the torque curve around 45-50 mph. But that is my only criticism.

Since the Karma meets or exceeds almost all of my expectations, I am a happy customer. I've had the car for 650 miles/18 days. For me, it gets an A-, and I expect to be a repeat Fisker customer in the future.
Well said, Dennis.

I am just sick and tired of getting rob each time I go to a gas station. But I don't have a choice!

I could never figure out the oil price to gasoline price feedback mechanism, because there is none, it is a price fixing and gouging scheme. When oil price goes up, the gasoline price responds in nanosecond. Of course, all gas stations from different companies all synchronized and go up at the same time. However, the gasoline price sticks when the oil price comes down. So I can't wait to fight back, have a choice and be free from the constant robbery by the big oils. The satisfaction of driving by a gas station and not have to stop to pay my dues worth something to me.

I also like clean air. I don't like smelly diesel trucks, buses, VW and Mercedes. I don't like gasoline exhaust either. It has got to be a health hazard and might even cancer causing.

I don't like sitting at a long light and keeps burning gas and polluting some more. I actually turn my car off at the light and restart it when it is about to go green.

I can't wait to get a plugged-in electric vehicle with extended range like a Karma. A pure EV won't work for me as I would have to constantly planning and calculating my trips, too stressful. An EVER is the exact configuration I want. But it needs to be the series type and not the parallel type like the Volt.

Fisker is an innovative company and its Karma is the only EVER in the market, unless you want to drive a Chevy truck from Via Motor. The Via Motor truck provides a 15 KWh export power option where you can get 110V and 220V outlets. Contractors like it as they can run their welding machine all day long. The utility companies love it; they drive for free and they can provide backup power to black out houses while doing repair.

Have a good day.
Sparky.
 
#17 ·
I think it could be some misunderstanding if the dealers is marketing the car as a sports car, it´s not a sports car:) Neither is the BMW 650:)
But I think that is important so they will not be customers who think they are buying an sportscar. I remeber from one videoclip from a fisker dealer some testdriver says it´s accelrating much better then my 911 turbo (I wonder if his turbo is working as it should:)
It´s a beatiful 4 door sedan with ok performance and some sporty handling for it size and a green drivetrain with some luxury.
Unfortunately the car doesnt feel luxury when it doesnt work as supposed.

Just look on a ferrari 15 years ago, the quality wasnt good and buyers knew that their cars would need a lot of service, today things are different and quality much higher.
 
#18 ·
I think it could be some misunderstanding if the dealers is marketing the car as a sports car, it´s not a sports car:) Neither is the BMW 650:)
But I think that is important so they will not be customers who think they are buying an sportscar. I remeber from one videoclip from a fisker dealer some testdriver says it´s accelrating much better then my 911 turbo (I wonder if his turbo is working as it should:)
It´s a beatiful 4 door sedan with ok performance and some sporty handling for it size and a green drivetrain with some luxury.
Unfortunately the car doesnt feel luxury when it doesnt work as supposed.

Just look on a ferrari 15 years ago, the quality wasnt good and buyers knew that their cars would need a lot of service, today things are different and quality much higher.
 
#19 ·
I am looking forward to guilt free miles. Replacing a Ferrari after the major maintenance cost me 8-9k. Still love F cars, but mine spent 6 days a week just sitting there. If my Karma is a POS, I know my state's lemon laws.
 
#20 ·
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)[hr]
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)
 
#21 ·
Michael said:
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)[hr]
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)
Mine was not purchased as a daily driver because I didn't think it would be reliable enough. Turns out it wasn't reliable enough for a weekend car either.
 
#22 ·
karma1 said:
Michael said:
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)[hr]
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)
Mine was not purchased as a daily driver because I didn't think it would be reliable enough. Turns out it wasn't reliable enough for a weekend car either.
Scott, did you Karma ever leave you stranded? I haven't heard of anybody that actually happened to yet. I've driven mine every weekend I've had it and I have never worried it wouldn't get me home.
Cheers
 
#23 ·
Sigurd said:
karma1 said:
Michael said:
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)[hr]
and for many the ferrari is their weekend toy:) I mean I dont think anyone is gonna buy a karma just to drive on weekends but as a car that works everyday so Its even more important it just works:)

Hope the 6.13 will fix many of the reported problems:)
Mine was not purchased as a daily driver because I didn't think it would be reliable enough. Turns out it wasn't reliable enough for a weekend car either.
Scott, did you Karma ever leave you stranded? I haven't heard of anybody that actually happened to yet. I've driven mine every weekend I've had it and I have never worried it wouldn't get me home.
Cheers
No. It never left me stranded. My gripe was that in 29 days, I had the car for five, during which the check engine light was on, the fuel gauge functioned/malfunctioned intermittently, the charger worked most, but not all of the time, and I had to have my MB dealer tape down the trailing edge of the front bumper with two sided tape, and I had to reset the radio presets about every third time I got in the car. Not to mention the poor Bluetooth function, the worthless Nav system, or the poor fit of the cloth on the passenger door.

As I have said, I really hope Fisker makes it, but major changed will be required for that to happen. Not many people will pay 112K for a shoddily made car. I won't.
 
#24 ·
karma1 said:
My gripe was that in 29 days, I had the car for five, during which the check engine light was on, the fuel gauge functioned/malfunctioned intermittently, the charger worked most, but not all of the time, and I had to have my MB dealer tape down the trailing edge of the front bumper with two sided tape, and I had to reset the radio presets about every third time I got in the car. Not to mention the poor Bluetooth function, the worthless Nav system, or the poor fit of the cloth on the passenger door.
Wow, I guess it really is all about expectations. I've had as many problems as you, Scott, but kept the car for the 19 days since delivery and drove 650 miles. My dealer told me to ignore the check engine light, and I had to use the hard reset battery disconnect a couple of times. But today my Karma goes to the dealer for a day to install 6.13 and the ground strap. This should address most of the glitches, although I know I will have to wait for 6.14 for some of the command center fixes.

Having had several "first articles" from BMW, I knew to expect there would be some problems. And the Karma was coming from a brand new company with brand new technology, so I expected more issues.

I understand your decision. Personally, I'm willing to wait for the fixes because I know they are coming and the car is great.
 
#25 ·
dennis said:
karma1 said:
My gripe was that in 29 days, I had the car for five, during which the check engine light was on, the fuel gauge functioned/malfunctioned intermittently, the charger worked most, but not all of the time, and I had to have my MB dealer tape down the trailing edge of the front bumper with two sided tape, and I had to reset the radio presets about every third time I got in the car. Not to mention the poor Bluetooth function, the worthless Nav system, or the poor fit of the cloth on the passenger door.
Wow, I guess it really is all about expectations. I've had as many problems as you, Scott, but kept the car for the 19 days since delivery and drove 650 miles. My dealer told me to ignore the check engine light, and I had to use the hard reset battery disconnect a couple of times. But today my Karma goes to the dealer for a day to install 6.13 and the ground strap. This should address most of the glitches, although I know I will have to wait for 6.14 for some of the command center fixes.

Having had several "first articles" from BMW, I knew to expect there would be some problems. And the Karma was coming from a brand new company with brand new technology, so I expected more issues.

I understand your decision. Personally, I'm willing to wait for the fixes because I know they are coming and the car is great.
I agree with you. These bugs are incredibly small for the first car from a new company, and all of them save the body alignment will be addressed via simple software update.
 
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