Henrik called me today! He said I would probably be getting a call this week to have software version "6.13 and a half" installed.
I really appreciated his call (it was 12:15 PM here, so it must have been 3:15 or 4:15 AM in California!). It's this kind of personal attention that the company needs. He apologized for the delays and for the software issues, and said they are working hard on getting things fixed. I mentioned the trunk overbite, and he said they're also trying to find a solution for that.
As he probably has enough customers complaining, I was brief about the few shortcoming of my car. And I told him they pale in comparison to the awesome design and smooth ride of the car. I said that in my opinion the small errors are things that come with the territory of a (any) start-up company, that I appreciate their efforts to fix them, and that I think it is really astonishing what they have achieved in just 4 years time.