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Old 08-18-2015, 03:53 PM   #1 (permalink)
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Default My Fisker Article

My hope is that this will benefit you all in someway or another when it is published.

The Truth about ?The New Fisker? article by Robert R. Betcher

After about a year of research, I decided to buy a Fisker. It was a well thought out decision, where all was to be made right by the buyout of Fisker by Wanxiang.

However, take this as a warning to those of you considering the purchase of a New or Used Fisker. There is little to no support offered by the New Fisker. This company wants to strategically purchase all that is good about Fisker while not offering any warranty support for issues and problems plaguing the current Fisker owners.

How do I know about ?The New Fisker?? My first experience was when I reached out concerning the numerous .exe errors appearing on my primary computer screen within the vehicle in which they refer to as the CIU. I asked very direct questions about why I was receiving these numerous Windows Operating system errors? Yes, you heard correctly, they did not build on a Linux platform or build a Native proprietary system, but built on Windows.

Even after asking numerous questions surrounding the current architecture of the CIU and future architecture of the CIU, I still did not get a straight answer. This left me gravely concerned that not only are they not going to address these looming defects in their CIU architecture for current Fisker owners, but there was no mention on fixing these issues in the future. I am not sure their lack of response left me concerned or the lack of mentioning one proactive step to resolve these issues gave me reason to worry. So, in a nutshell, there is a good chance that Fisker owners, new and old will be dealing with many computer issues surrounding the operation of their vehicle, ultimately leaving them stranded 100+ miles from the nearest service center.

Don?t believe that a Fisker can be left stranded hundreds of miles from a service center? Well, let me tell you my experience when the rear end of my Fisker Karma completely blew out. I was driving through New York when I heard a horrible screeching coming from the rear end of my vehicle. The metal on metal grinding was almost deafening. Suddenly, my car losses all power on one of the most busy interstates in New York. Thankfully, I was able to cruise to one of the least savory neighborhoods in New York, where I stuck out like a sore thumb. 3 hours later, and luckily not mugged or carjacked, I was able to have a tow truck pick up my vehicle and tow it to the nearest Fisker Service Center 100+ miles away for just under $400.

After the technician at the Service Center inspected my vehicle, he determined that I would need to replace many of the parts on the rear transaxle of my Fisker for upwards of $20K. However, if I want to look into some 3rd party options, I can have the rear end or RDU rebuilt for $8500.00, whereby Fisker will reimburse $2000. So, with tax, parts and labor the total will be closer to $10K to fix the rear end of the vehicle.

This is just one of the possible areas where Fisker owners may have to pay exorbitant costs to keep their low mileage Fisker running. There are still issues reported with batteries, power inverters and many other high dollar components.
Now many of you who are thinking about a new Fisker, and might be saying to yourself, ?it is okay, the New Fisker will warranty my vehicle.? Really? The same way they warrantied the current Fisker owners? What will keep them from declaring insolvency and selling the company to avoid warranty work?

In the end, if there is a consideration to purchase a Fisker, then I would urge potential owners to learn from my experience and look to other options.
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Old 08-18-2015, 05:03 PM   #2 (permalink)
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For someone who clearly spent alot of time researching Fiskers, you could have spent less than $100/yr to get AAA plus - it costs you nothing for a 150+ mile tow - for ALL of your vehicles.

As far as your complaints of the systems in the Fisker, if you wanted something that you can be sure won't break down or has the finest computer controls buy a generic Mercedes, BMW or other mass produced car. Leave the pleasure of owning a unique product to those of us who are comfortable with the risk reward of the experience.
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Old 08-18-2015, 05:05 PM   #3 (permalink)
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Just as a FYI the current CIU and DIS are built on RTOS QNX not windows or linux. Both of these were done by suppliers not Fisker themselves; they basically were stuck with what the supplier gave them. Ditto for the battery, inverters, vcm, rdm etc. The blame should ultimately fall on Fisker I agree but they got screwed pretty badly by the suppliers and their hands were/are tied. Hopefully they learn from the mistakes and are given an opportunity to control their own destiny this time around by being able to fix bugs without being a slave to the supplier.
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Old 08-18-2015, 05:09 PM   #4 (permalink)
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I'm sorry you've had a bad experience. It certainly is not reflective of my experience of 3+ years of Karma ownership or my interactions with the New Fisker. I am extremely pleased and frankly surprised by the level of support they have brought to the existing owner community they inherited. I think it is inaccurate and unfair for you to portray the specific issues with your situation as representative of the company in general, but of course you're free to do what you wish.

Your article is also factually wrong. The CIU is demonstrably not built on a Windows platform and if you would have spent even an hour researching in these very forums you could have discovered that. As for your ominous 'grave concern' that the new Fisker was not going to enhance the CIU there's absolutely no evidence to support your claim and plenty of evidence to the contrary. The new company has already announced a planned "Baseline 540" software release specifically targeted toward improving the CIU experience. I have no idea why you would expect the company to answer questions about its proprietary software and architecture but their refusal to do so is evidence of nothing.

I also do not know what you hope to accomplish with your 'article'. I'm not sure how fear mongering, damaging the reputation of the company or negatively impacting the perception of the brand (which impacts all of us owners) is going to achieve any meaningful purpose. Is your intention really to 'warn prospective buyers' or just to complain and provide fodder to those with an agenda to push?

Please do not presume to speak for me or other Fisker owners. I would hope you have the integrity to state clearly that your entire frame of reference is based upon your experience as a second-hand owner of one vehicle for less than a year and that you have no actual corroborating evidence to support your suspicions.

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Old 08-18-2015, 05:26 PM   #5 (permalink)
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@betch23, I'm really sorry that you feel that way. If you really done your research as you stated, then you knew the risks of owning a Fisker. At the same time, there are ways to mitigate those risks such as having a pre-inspection done before you buy or look up to see what has been done to the car. And if you are one of the 200+ owners that are under the CSP, you would be happy that The New Fisker took over; I know I am.
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Old 08-18-2015, 05:54 PM   #6 (permalink)
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Thank you all for your responses.

Out of curiousity, how many of you service Fiskers?

PS I had countless emails to the New Fisker about the CIU and had to get my information from someone who worked directly with Fisker on the GPS about the OS.
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Old 08-18-2015, 06:05 PM   #7 (permalink)
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Out of curiousity, how many of you service Fiskers?
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Old 08-18-2015, 08:13 PM   #8 (permalink)
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Quote:
Originally Posted by betch23 View Post
Out of curiousity, how many of you service Fiskers?
None of them. And, neither do I. Sorry you made a bad purchase after all your research. I've had my Karma since 2011 and still love mine. It's my daily driver.
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Old 08-18-2015, 08:25 PM   #9 (permalink)
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None of them? Are you positive? None responded.

Thank you for your response; and glad that you have had such a great experience.

Seems to be quite a different experience than mine. Would have liked to had your same experience.
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Old 08-18-2015, 08:27 PM   #10 (permalink)
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I've been on this board since 2011. I think I know who works on Karmas and who does not.
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