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Old 09-08-2012, 05:06 AM   #1 (permalink)
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Default Chargepoint / home charger monitoring

Has anyone figured out how to monitor your Chargepoint home charging station over the web? I know the installer said you could monitor usage etc but I have found nothing in their online help FAQs on how to link your station ID with your user account so you can monitor usage. (And their tech support is only M-F, 9-5p). Any help is appreciated so I won't have to keep running to the garage to see how my Karma is charging!
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Old 09-08-2012, 05:13 PM   #2 (permalink)
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Default RE: Chargepoint / home charger monitoring

Try this link:
https://www.chargepointportal.net/index.php/authz/login.html
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Old 09-08-2012, 08:45 PM   #3 (permalink)
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Default RE: Chargepoint / home charger monitoring

Quote:
Originally Posted by drliu
Try this link:
https://www.chargepointportal.net/index.php/authz/login.html
That's just the login page - doesn't show how to add a home charging station to your profile.
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Old 09-08-2012, 10:32 PM   #4 (permalink)
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Default RE: Chargepoint / home charger monitoring

Hi

Your installer should have linked or 'provisioned' your station. Mine theoretically did but there were several problems with it (wrong address was the worst) so it didn't work. I called Chargepoint Customer Support ((877) 850-4562) and asked for network support. They were able to get it provisioned (linked). I just needed to give them my station ID (4 digits in my case). While I was at home when I called, you don't need to be- everything can be done over the phone or by email.

Good luck
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Old 09-12-2012, 06:58 PM   #5 (permalink)
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Default RE: Chargepoint / home charger monitoring

Send a message to [email protected] - they will need the id numbers from your charger. They should quickly respond and sync your charger. You can then use the app on your smartphone or ipad to monitor usage, be notified when charging is complete (or slow) and even stop charging remote. Great app.

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Old 09-12-2012, 08:07 PM   #6 (permalink)
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Default RE: Chargepoint / home charger monitoring

I use the SMS system they have. It doesn't tell me what the current level is, but does notify me if there are any problems, such as a disconnect. Login -> My Account -> Setup Account -> Notification Preferences

There is the reports page, but I've not followed it in real time to see it it reports while I'm charging.
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