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Old 01-04-2012, 11:39 AM   #1 (permalink)
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Default David Harris, we see you!!!

Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
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Old 01-04-2012, 07:11 PM   #2 (permalink)
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Default David Harris, we see you!!!

I've always felt its more telling how "customer relations" acts when things are not so great, vs how upbeat, enthusiastic and helpful they are when delivering good news.
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Old 01-04-2012, 08:16 PM   #3 (permalink)
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Default RE: David Harris, we see you!!!

I stirred up the corporate ladder today. Accidently called Fisker Corporate today and yesterday and the inept or rude operator sent me first to voicemail, then disconnected me, then would not answer the phone (each day) so I left a nasty voicemail telling them I was going to sue for breach of contract, contact the BBB, and contact local news agencies to do a consumer advocacy story on how they can't seem to give me a straight answer. Well, I felt bad about my tone and language, so I called back and she forwarded me to Marti Eulberg's extension, and of course, voicemail, again. But, I apolgized about my former voicemail, but explained the rudeness or ineptitude of the operator and the facts again along with my intended course of action, along with adding the their rudeness was what started this all and that I wanted not just a returned phone call, but a signed letter of apology from Henrik Fisker for the horrid treatment I had received. I don't know if I will get the letter, but I got a phone call. It should have been too easy for their switchboard and operator to say, "Let me transfer you to Customer Service" and press a button to direct me to the right phone number and main menu for Customer Service. Anyway, for those of you who were able to wade through my rantings, the latest update is that they are still working through all the cars delivered to Newark on the 16th before they start working on cars delivered on the 22nd. Still does not explain why my car, being SE # 51 is behind all these others, a clear explanation never having been received leaving me to my speculations. Anyway....sorry for the rant.
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Old 01-04-2012, 11:55 PM   #4 (permalink)
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Default RE: David Harris, we see you!!!

And I'm STILL waiting for my refund check. It has been over a month. I also made several calls today to Fisker corporate to complain. This company is the WORST to deal with! Getting a new car to market is tough, writing a check is not! This company can't even do that well! So darn frustrated.
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Old 01-05-2012, 06:54 PM   #5 (permalink)
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Default RE: David Harris, we see you!!!

Refund check? If you are talking about the $7500, you have to file paperwork with the IRS. Fisker won't be giving you a dime. Or are you talking about cancelling your order and getting your deposit back? I cancelled my deposit with Mission Motors for their Mission One motorcycle, still not in production, and they were very prompt about getting me a check.
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Old 01-05-2012, 07:05 PM   #6 (permalink)
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Default RE: David Harris, we see you!!!

Quote:
Originally Posted by kabalah70
Refund check? If you are talking about the $7500, you have to file paperwork with the IRS. Fisker won't be giving you a dime. Or are you talking about cancelling your order and getting your deposit back? I cancelled my deposit with Mission Motors for their Mission One motorcycle, still not in production, and they were very prompt about getting me a check.
I cancelled my order over a month ago and not only have I not received my check, but no one at Fisker seems willing to do anything about it.

I knew it would be a struggle to get my money back from this company because oh, well, my experience with them as I was a prospective customer, but now I'm getting really pissed off!
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Old 01-05-2012, 10:14 PM   #7 (permalink)
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Default RE: David Harris, we see you!!!

That's what I figured. I am sorry to hear that Fisker is continuing its poor customer service. I know some places say upfront 6-8 weeks for refunds. As I said before, with Mission Motors, I think it was less than two weeks. Very upstanding people there, just hope they actually make a bike for sale some day.
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Old 01-06-2012, 12:12 PM   #8 (permalink)
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Default RE: David Harris, we see you!!!

Yes I am here. There are a number of us that watch the forum. I want to encourage all of you to either reach out to our customer response team at 855-575-7577. If you want you can reach out to me at 714-485-1283. We are all focused on taking care of you our customers. If you want to e-mail me feel free to send it to my corporate e-mail. [email protected] While I have spoken with many of you directly please know that if you send me a private message on this forum I will respond. I cover a number of digital platforms and check in with FB every day or so..

David Harris
Fisker Automotive [hr]
Quote:
Originally Posted by SoCalGuy
Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
SoCalGuy

Sales I can't comment on (just because I don't have the data). The Owners Problems (specifically the battery ), Our aftersales teams worked through the holidays to swap the battery packs. The team is flying around the country to assist our dealers. Everyone on the Fisker Team wants to do the right thing and take care of the cars/customers. I don't check into this forum everyday (I do try to respond to any private messages asap). If there is a specific issues or concern I will assist in getting it addressed. Feel free to reach out to me at either my office number 714-485-1283 or my e-mail. [email protected]

David Harris
Fisker Automotive
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Old 01-06-2012, 01:24 PM   #9 (permalink)
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Default RE: David Harris, we see you!!!

Quote:
Originally Posted by DHarris
Yes I am here. There are a number of us that watch the forum. I want to encourage all of you to either reach out to our customer response team at 855-575-7577. If you want you can reach out to me at 714-485-1283. We are all focused on taking care of you our customers. If you want to e-mail me feel free to send it to my corporate e-mail. [email protected] While I have spoken with many of you directly please know that if you send me a private message on this forum I will respond. I cover a number of digital platforms and check in with FB every day or so..

David Harris
Fisker Automotive [hr]
Quote:
Originally Posted by SoCalGuy
Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
SoCalGuy

Sales I can't comment on (just because I don't have the data). The Owners Problems (specifically the battery ), Our aftersales teams worked through the holidays to swap the battery packs. The team is flying around the country to assist our dealers. Everyone on the Fisker Team wants to do the right thing and take care of the cars/customers. I don't check into this forum everyday (I do try to respond to any private messages asap). If there is a specific issues or concern I will assist in getting it addressed. Feel free to reach out to me at either my office number 714-485-1283 or my e-mail. [email protected]

David Harris
Fisker Automotive
David

Thanks for replying. Curious what the deal is on the floormats...?
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Old 01-06-2012, 03:27 PM   #10 (permalink)
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Default RE: David Harris, we see you!!!

Quote:
Originally Posted by SoCalGuy
Quote:
Originally Posted by DHarris
Yes I am here. There are a number of us that watch the forum. I want to encourage all of you to either reach out to our customer response team at 855-575-7577. If you want you can reach out to me at 714-485-1283. We are all focused on taking care of you our customers. If you want to e-mail me feel free to send it to my corporate e-mail. [email protected] While I have spoken with many of you directly please know that if you send me a private message on this forum I will respond. I cover a number of digital platforms and check in with FB every day or so..

David Harris
Fisker Automotive [hr]
Quote:
Originally Posted by SoCalGuy
Many times over the last few days, I've seen "DHarris" as an active guest on the forum. David, curious, what's the latest word from you/Fisker on the sales, owner problems, etc?
SoCalGuy

Sales I can't comment on (just because I don't have the data). The Owners Problems (specifically the battery ), Our aftersales teams worked through the holidays to swap the battery packs. The team is flying around the country to assist our dealers. Everyone on the Fisker Team wants to do the right thing and take care of the cars/customers. I don't check into this forum everyday (I do try to respond to any private messages asap). If there is a specific issues or concern I will assist in getting it addressed. Feel free to reach out to me at either my office number 714-485-1283 or my e-mail. [email protected]

David Harris
Fisker Automotive
David

Thanks for replying. Curious what the deal is on the floormats...?
They will be available in all colors at the end of the month...
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