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SoCalGuy · (This post was last modified: 01-13-2012 08:59 AM by SoCalGuy.)

Just got a call from Fisker. They're stopping all customer deliveries until they can fix all the current cars on the road (they just had a teach-in with all the dealers). They're going to be testing version 6.13 at Fisker Orange County tomorrow and Fisker Santa Monica on Saturday. Process takes about 1.5 hours per car. If 6.13 fixes all the problems, it will be rolled out to all customers. Until that happens, no new cars will be delivered to customers. Thankfully, my car is at Fisker OC, so assuming that 6.13 works tomorrow, I can still pickup my car on Saturday.

I was also told that Henrik will be calling all customers who have received cars and those that are about to receive cars to answer any questions (we'll see if this happens!).

Needless to say, I'm frustrated!!! But fingers crossed that 6.13 works so that I can pickup my car this Saturday!

siliconkiwi · 01-13-2012, 08:55 AM

At least they are taking customer issues seriously. Hopefully they do actually step their communications (sans David Harris's valiant efforts ;-) ), I'd take both as a good step - despite the fact that my SE is supposed to land at my dealer tomorrow and this will certainly delay actually getting the car in my hands. I also heard that the dealers have been asked to inspect ALL wiring harnesses for delivered and demo cars. I wonder if some of Brian's issues are due to intermittant contact between connectors (hopefully not frayed or overheated/melted harnesses...!)

ejo3rd · 01-13-2012, 08:57 AM

(01-13-2012 08:48 AM)SoCalGuy Wrote: Just got a call from Fisker. They're stopping all customer deliveries until they can fix all the current cars on the road (they just had a teach-in with all the dealers). They're going to be testing version 6.13 at Fisker Orange County tomorrow and Fisker Santa Monica on Saturday. If 6.13 fixes all the problems, it will be rolled out to all customers. Until that happens, no new cars will be delivered to customers. Thankfully, my car is at Fisker OC, so assuming that 6.13 works tomorrow, I can still pickup my car on Saturday.

I was also told that Henrik will be calling all customers who have received cars and those that are about to receive cars to answer any questions (we'll see if this happens!).

Needless to say, I'm frustrated!!! But fingers crossed that 6.13 works so that I can pickup my car this Saturday!

Mine is also at Fisker OC since Monday. Hopefully mine is one of the ones they are testing the new software on. I'll be making a call shortly.

SoCalGuy · 01-13-2012, 09:00 AM

(01-13-2012 08:57 AM)ejo3rd Wrote:
(01-13-2012 08:48 AM)SoCalGuy Wrote:

Mine is also at Fisker OC since Monday. Hopefully mine is one of the ones they are testing the new software on. I'll be making a call shortly.

ejo3rd,

Did you get your SE earlier and have to bring it in (ie have you already driven your car, or is it a new delivery)?

**Fabulist** · 01-13-2012, 09:28 AM

If they have identified the common points of failure and can fix all or at least most of the bugs with this update, this is probably a good move. My car is not getting on a truck until Saturday anyway, so this is not really a delay for me but I feel bad for those of our brothers and sisters here who are on the verge of getting their cars.

@Dutch: I hope this does not affect your car.

-- Fab.

karma1 · 01-13-2012, 09:34 AM

I sincerely wish they had done this before I bought my car.

ejo3rd · 01-13-2012, 09:39 AM

(01-13-2012 09:00 AM)SoCalGuy Wrote:
(01-13-2012 08:57 AM)ejo3rd Wrote:
(01-13-2012 08:48 AM)SoCalGuy Wrote:

Mine is also at Fisker OC since Monday. Hopefully mine is one of the ones they are testing the new software on. I'll be making a call shortly.

ejo3rd,

Did you get your SE earlier and have to bring it in (ie have you already driven your car, or is it a new delivery)?

I picked it up after the Christmas holiday. I've put maybe 200 miles on it. It's been at the dealer most of the time.

**Fabulist** · 01-13-2012, 09:50 AM

(01-13-2012 08:48 AM)SoCalGuy Wrote: I was also told that Henrik will be calling all customers who have received cars and those that are about to receive cars to answer any questions (we'll see if this happens!).

This seems like an incredible waste of Henrik Fisker's time. They should just set up a conference call and have everyone dial in since 90% of the information would be the same for everyone.

Just a suggestion ....

-- Fab.

brian · 01-13-2012, 10:13 AM

I think it's a nice gesture that Henrik will be calling everyone. Not really sure what I'll be able to say, but I'm happy he's doing it.

-Brian

dennis · 01-13-2012, 10:33 AM

I think the wiring harness check and software upgrade for all cars is a positive move. My dealer is testing the new software right now and my car is scheduled for update/wiring check on Tuesday.

I'd like to suggest that the first person to receive 6.13 start a new thread that is dedicated to owners' experiences with the new version.