Delivery experience- what a let down!

[Urojet]

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Out of curiosity, how has everyone's delivery process been? I'm not talking about the delays but the actual pick up/delivery.
I have to say that despite my dealer's overall excellent responsiveness the delivery was very anti-climactic- a big let down !
There I was, three years plus of waiting, eager for something very memorable and special. What did I get? Here is your car and keys- Good buy and thank you for the check.
Forget about the Brand pride, all I left with was a lame key chain ( identical to my wife's Lexus key chain only with poor quality Fisker stamp). The stamp has since rubbed off and the key chain broke!
I expected a "mini celebration" - 1st Fisker ever sold at the dealership/the only Signature Edition to ever be sold at that particular dealership- nothing!
Not even a lousy polo shirt, forget the "bubbly" or a picture for the dealership to commemorate the 1st sale. I have gotten a thousandfold more memorable experiences picking up run of the mill Lexus, Audi or BMW.
My next day "Customer satisfaction" email congratulated me on my purchase of Land Rover "Karma" (the dealer hasn't yet even broken ground on the dedicated Fisker showroom and is a Land Rover dealer).
Despite how much I love the car, I'm still sour about that experience over 3 weeks later and had to vent out and ask if it is only unique to me or if Fisker has no idea as to how create brand loyalty and this is everyone else's experience too?

[siliconkiwi]

My dealer delivered 4 cars the day I got mine, I was the 4th. He spent an hour with me walking me through the car and command center. No photos or keychains, but I felt some personal attention. The true test, in my mind, is if he actions all the issues I have been reporting, including some non- SW issues that need addressing.

[Urojet]

No doubt, he spent the time acquainting me with car. That has happened with any car I ever bought.
However, when getting something as unique and groundbreaking I expected the treatment to be accordingly as unique. Fisker has an amazing marketing campaign that will get you in the showroom (that's if they have one but returning to it will take creating amazing customer experience from the get-go and subsequent driving experience and service. They didn't get me from returning to Yugo dealership.
I've enjoyed fine cars and expected not a step down from Lexus or BMW but several steps up - particularly considering how few of us they have had a chance to service and woo.

[Deep Ocean]

Urojet, sorry to hear about your experience. To the Fisker team, this is one of those key touch points with the customers that has to be absolutely flawless. Understood that you don't have direct control over these dealerships. but you should hold them accountable for the after delivery feedback. I can tell you that I called my dealership to ensure that when the car shows up that I'm going to work only with their top delivery people . They assured me that I won't be left to a junior sales rep or delivery person. Yes, I shouldn't have to call them ahead of time to get a great delivery experience, but I'm willing to invest a few minutes to make sure that it all goes well. For the record, my dealer has been great about keeping me informed all along the way and has a great service reputation.

[Dutch]

I was treated very well, felt appreciated. I guess it simply depends on the dealer. Your dealer probably treats his Land Rover-customers the same way. Tell Fisker about it and they will hopefully tell him to clean up his act.

[Fabulist]

(02-02-2012 10:55 PM)Dutch Wrote:  I guess it simply depends on the dealer.

I am pretty sure mine was literally the first Karma delivered to a customer by my dealer and the whole thing was very low key. They did take my picture with the car but they have not even posted that on their FB page yet (face perfect for radio?) but that is really a reflection of the sales manager who is a fellow engineer and a very serious and low key gentleman and I felt very comfortable with that as opposed to an over excited sales guy and the marching band, etc.

More importantly, when my Karma experienced some problems due to a super low battery, he dropped everything and rushed to my rescue with a brand new Jag XFR that he was going to let me use if they had to take the Karma back in.

That was exactly how I wanted to be treated, low key delivery but urgent and instantaneous response to my Mayday. I was perfectly happy with that approach.

-- Fab.

[SoCalGuy]

I'd say my experience was similar- not much pomp and circumstance. Recall that I had made an exception during the delivery 'moratorium' - so my car arrived off the truck Saturday morning, I got a call, rushed down to the dealer. They brought the car over. Shook my hand. Walked me through all the features etc. We finished all the DMV paperwork and registration, and then I drove the car in front, they snapped a pic for their facebook page, and voila, I was off and running. This was the first 'high end' car I've bought so didn't really know what to expect. Having gotten Audi/Lexus/BMW before, experience was very similar. Has anyone who's bought Maserati/Aston Martin/Porsche had different experiences?

[marcus]

There is at a Toyota dealer in Arizona where they have sirens and confetti explosions every time they sell a car. They really try to make it a fun memorable experience for every customer even though they are a high volume dealer.

[Sigurd]

Frank Kent Fisker in Ft. Worth gave me two nice bottles of wine and a neoprene tote to hold them. Plus, I took delivery on a day they had a Cadillac car show so they also had awesome BBQ ribs.
Cheers,

[kabalah70]

Me and my buddy got invited to the new 911 show next Thursday when I picked up the car. I have sat around for a total of hours talking to my dealer sales rep about Fisker and the Karma and everything, so a low key delivery experience was cool with me. It was getting late and we both wanted to just get home. lol.